Our latest response to the Coronavirus
We'll get through this together
We know our customers are facing challenges right now. And while daily life feels very different, and the situation is constantly changing, one thing will remain the same: we’re here to help. In addition to offering relief programs, we’re empowering our colleagues, so they can support you and make sure you can have access to the financial services you need.
COVID-19 Relief Programs and Support Resources
Personal Financial Relief Programs
If you're facing financial hardship related to COVID-19, we have programs that may be able to help.
Business and Commercial Relief Programs
If your small business or middle market organization is facing financial hardships, we have programs that may be able to help.
Private Bank Support
Learn more about the support and resources available for Private Bank clients.
Branch and Call Center Updates
Learn more about our amended branch availability and call center hours of operation.
Customer Service by Department
Get the contact information for key departments and quickly find the information you need.
Get Contact Info
Financial Safety Tips
Learn more about tips to protect yourself from COVID-19 financial scams.
From Our Chairman, President, & CEO
At Huntington, we are guided by our purpose of looking out for people - and as always, our first prirority is the safety and security of our customers, colleagues, and communities. Find a special message here to our customers from Chairman, President, & CEO.
Prepared Today, Strong Tomorrow
We remain committed to supporting you and being a source of strength in this time of uncertainty.
Frequently Asked Questions
Q: How do I keep updated on what’s happening?
A: For information about COVID-19, get the latest report from the CDC
or your local health department website. Huntington monitors official developments and safety recommendations related to COVID-19.
Q: I have questions about the CARES Act and its economic impact payments to taxpayers. Where can I find answers?
A: Information on CARES Act payments to taxpayers is regularly updated at IRS.gov
and the financial help section of coronavirus.gov
Q: What is Huntington doing about COVID-19 for their colleagues and customers?
A: Huntington cares deeply for its customers, colleagues and communities. We follow guidelines from public health authorities, including the CDC, and our own personal preparedness plan to protect the well-being of our customers and our colleagues and avoid any unnecessary disruptions in service.
Q: Can you help me dispute charges that have already come out of my account?
A: If you are disputing a charge related to travel or entertainment cancellations, we suggest you first contact the provider responsible for the disputed transaction. In many cases merchants are being flexible with refunds or offering alternatives, such as fee waivers or vouchers for future service. If they can’t help—or to dispute other types of charges—give us a call at (800) 480-2265
so we can help you resolve the issue.
For information about filing a dispute, please visit this Online Dispute pages.
Q: Can you help me stop automatic payments from coming out of my account?
A: To stop a payment or dispute a charge, give us a call at (800) 480-2265.
Q: How can I stay in touch with my money if my local branch is closed?
A: You can access your account 24/7 using ATMs, online banking, or the Huntington Mobile App.
Q: How can I help avoid overdraft fees?
A: The best way to protect yourself from overdraft fees and return fees is to know your balance and be sure you don’t try to spend money you don’t have.
Another way to avoid overdraft fees is to have Huntington decline purchases you make that would take your account balance below $0.
To do that, log into huntington.com and go to Profile. You can also log into the Huntington Mobile app, open the More menu, and select Overdraft Options. On the Manage Your Overdraft Options page, you can choose to opt out of overdrafting your account when you use an ATM and debit card, or for checks, electronic payments, and transfers. That means Huntington may decline those kinds of transactions when they would take your account below $0.
Please note: It takes up to three business days for changes on this page to take effect.
We are here to help. If you encounter hardship as a result of coronavirus, please call us at (800) 480-2265 (7:00 a.m. – 7:00 p.m. seven days a week) to discuss your options.
Q: How to place a stop payment on a check I’ve already sent?
A: Log into huntington.com and go to Service Center > Stop a Check. For more than one check, go to Service Center > Stop Multiple Checks.
Q: Where do I find my account and routing number?
A: To find your account and routing numbers online, log into online banking and select an account. On the next page, select “Account Numbers & More.
For visual explanations and other routing number locations, including finding your account numbers using on the Huntington Mobile app, visit the Find Your Routing Number page.
Q: Does Huntington have financial services to support members of the Military?
A: Yes, please visit the Military Banking page
to learn more and connect directly with a Huntington representative.
SBA Payment Relief
Q: What is the SBA Payment Relief Program (PRP)?
A: On March 27, 2020, The CARES Act was signed into law providing support for households and businesses during the COVID-19 outbreak. Section 1112 within the CARES act provides payment relief to borrowers with SBA loans. This program is distinct and separate from the new Paycheck Protection Loan (PPL) program.
The PRP is a significant benefit for existing SBA loan customers as law states the SBA administrator must make the monthly payments (principal, interest and fees) on all eligible SBA loans for the next six months.*
*Loans which are already in deferral status can choose to have their six months of payments start when their current deferral ends.
Q: Are all SBA loans eligible?
A: Most of the Huntington SBA borrowers will be eligible for payment relief. Loans which are in regular servicing as of March 27, 2020, as well as loans originated from March 27, 2020 through September 27, 2020, are eligible.
Q: I have auto-debit set up to make monthly payments will that cause an issue?
A: Auto-debit on SBA eligible loans was suspended on 4/3/2020. Auto-debit will be reinstated following the six-month relief program.
Q: My loan is currently past due, am I eligible for this program?
A: Customers who are currently delinquent may still be eligible, but the payment relief only applies to those payments that are due after March 27, 2020. If a borrower is due for their February or March payments the payment relief program won’t pay those payments. Payments for February or March will still be due and we encourage you to work with our collections team to find a solution for those late payments. A deferral of late payments may be an option.
Q: Are 504 loans eligible?
A: SBA 504 loans are eligible but only the loan originated through the CDC is eligible for payment relief. The conventional financing through Huntington is not eligible for this program.
ATM & Branch Questions
Q: When will my branch reopen?
A: We are carefully considering CDC and federal, state, and local government recommendations—as well as our own preparedness plans—to determine when and how to reopen Huntington branch lobbies. For the current list of branches with open lobbies, see our coronavirus Branch and Call Center Updates
Please note: For those branches with open lobbies, we are reserving the first half-hour of each day for at-risk customers. These include customers who are more than 60 years of age, are pregnant, or have a chronic health condition like heart disease, lung disease, or diabetes.
Q: Where can I find branch information and hours?
A: Use our Huntington ATMs and Branches locator
to find the location closest to you. Our locator allows you to view maps and get directions. It also gives you a detailed listing of branch hours and what services are available at each location.
Please note: In response to the COVID-19 pandemic, your nearest Huntington branch lobbies may be closed. If branches near you don’t provide drive-thru teller services, ATMs offer many convenient banking options. You can also securely manage your money online by logging into huntington.com or using the Huntington Mobile app. For assistance over the phone, call (800) 480-2265, daily 7:00 a.m. to 7:00 p.m. ET.
Q: How can I contact a Banker without visiting a Branch?
A: You can connect with a representative at our Customer Solutions Center at (800) 480-2265
, daily 7:00 a.m. to 7:00 p.m. ET, 7 days a week. To help protect our call center colleagues while continuing to support our customers over the phone, we have been implementing social distancing per the CDC guidelines.
Q: Are you cleaning ATMs and branches more frequently than before the pandemic?
A: Yes. In order to better protect the health and well-being of our customers and colleagues, and to minimize the spread of COVID-19, we’ve increased sanitizing protocols in our branches and for our ATMs. This includes disinfecting high-contact surfaces frequently throughout the day and utilizing professional janitorial services throughout the week. Branches have hand sanitizer available in the lobbies for customer and colleague use.
Q: What other safety procedures are you adding?
A: In addition to increased cleanliness, we’re adhering to state and local social distancing requirements. We are limiting the number of customers in branches and indicating within the branch lobby appropriate distances that should be maintained between people. Some branches will limit the number of open teller windows to ensure our colleagues can follow appropriate social distancing guidelines.
We are requiring our colleagues to wear masks and recommending customers do so as well. Where appropriate, a clear plastic divider may be installed at teller windows and banker desks.
For the latest information on our branch safety procedures during the COVID-19 pandemic, visit huntington.com/branchvisit.
Q: You’re limiting the number of people in a branch. How does that work?
A: When you arrive at a Huntington location, a Huntington colleague will meet you near the entrance. If the branch is at full capacity, the colleague will take down your name and phone number, and ask you to wait outside or in your vehicle. You will receive a call or text when you can enter the branch, based on your order of arrival or scheduled appointment time. If you do not have a phone, the colleague will come outside to invite you in. Please stay close to the branch. As we work to implement new safety procedures and protocols in our branches, we want to thank you for your patience.
To schedule an appointment in advance, contact the branch directly. Find phone numbers using our Huntington ATMs and Branches locator.
Q: How do I access my Safe Deposit Box if my local branch is closed?
A: You can reach out to your branch and schedule an appointment.
Q: Are there drive-thru withdrawal limits?
A: We generally do not have a limit on withdrawals made at the drive thru. Normal identification is required.
Q: Can I make a coin deposit at the drive-thru?
A: Please schedule a personal appointment at one of our branches. Visit Huntington.com/branchlocator
to find branch operating hours.
Q: Are your ATMs working?
A: Huntington's ATMs are working as normal. We monitor our ATM fleet regularly.
Q: Will cash be available at your branches and ATMs?
A: Cash is available at branches with drive-thru teller windows and at ATMs.
Online Services Questions
Q: How do I download the Huntington Mobile App?
A: Check balances, pay bills, deposit checks and make transfers securely and easily with the Huntington Mobile app
Q: How do I enroll in online banking?
A: Online Banking
is convenient, and you can safely manage your money, anytime, anywhere, including paying bills, transferring funds and conducting basic transactions by visiting the Service Center in The Hub. Enroll in online banking
Q: What is my username?
A: To retrieve your online banking username, visit the forgot username page
Q: What is my password?
A: If you’ve forgotten your online banking password, the best thing to do is reset it. Visit the forgot password page
and follow the instructions to create a new password.
Q: Will you increase mobile deposit limits on Huntington’s Mobile app?
A: As part of the ongoing response to COVID-19, Huntington has temporarily raised mobile deposit limits for customers. Log into Huntington Mobile app and go to Deposits to see your new limit.
Q: How are main phone lines being handled?
A: Technology allows our insurance reception staff to work virtually while responding to customer calls, providing the same customer experience you are accustomed to. Please contact (888) 576-7900
, 8:00 a.m. – 5:00 p.m. Monday through Friday with any further questions.
Q: How do my property and casualty business insurance policies respond to claims from COVID-19?
A: As a broker, Huntington Insurance is actively communicating with our insurance companies to understand how potential losses with COVID-19 may be handled. For specific claims scenarios, discussions and detail surrounding the insurance policies you purchase, contact your Huntington Insurance representative.
Q: How is Huntington Insurance helping property and casualty business customers?
A: Policyholders are understandably concerned about their ability to pay premiums as government mandated closures continue to increase. To help, many of our insurance carriers are suspending property casualty cancellations due to nonpayment. Contact your Huntington Insurance representative for more information about these changes.
Q: How is Huntington Insurance helping employee benefits business customers?
A: Employers and employees looking for flexibility from health insurers will find that many of the states’ Departments of Insurance (DOI) have effectuated directives that require health insurance companies and stop loss carriers to alter or expand coverage eligibility rules, premium payment grace periods, continuation of coverage provisions and special enrollment periods in response to the COVID-19 crisis that many employers and their employees will be faced with. Contact your Huntington Insurance representative for more information about these changes.
Q: How is Huntington Insurance helping home & auto insurance consumer customers?
A: Policyholders are understandably concerned about their ability to pay premiums as government mandated closures continue to increase. To help, many of our insurance carriers are suspending home and auto cancellations due to nonpayment and providing billing accommodations.
Q: If the worst-case scenario happens, will life insurance policies pay claims on COVID-19 related deaths?
A: Yes. One of the reasons people buy life insurance is to protect their family and/or business in case of the unexpected. COVID-19 is an example of the unexpected and life insurance policies would pay for any unfortunate situations that would result in an insured passing away.
Q: Are life insurance carriers still issuing new life insurance policies?
A: Yes. Most carriers are performing work-at-home and other electronic methods to assist customers with their life insurance needs if applicants meet their underwriting guidelines. There have been some slowdowns at various carriers but in most situations business is continuing without significant delays.
Q: Can my title work still be completed by HBI Title?
A: For your upcoming loan closing, we want to assure you that Huntington title offices will be available for these loan closing appointments and we’re prepared to serve the title needs of our customers. A “door delivery” is also an option for clients uncomfortable meeting at their home. Based on regulatory acceptance, online solutions may also be available. Contact Rick Brown at (614) 480-1468
, 8:00 a.m. – 5:00 p.m. Monday through Friday for more details for applicability to your title needs.
Q: Can Huntington suspend my mortgage payment?
A: We have an established support processes for customers who experience financial hardship. For mortgage, home equity and other loans, we have our Home Savers and Auto Savers programs that can provide 30-day payment deferrals and other alternatives. We also have 60-day payment deferrals that can be considered in certain situations.
Mortgage Payment Assistance:
P: (800) 323-9865
M– F, 8:00 a.m. - 9:00 p.m.ET
Sat, 8:00 a.m. - 1:00 p.m. ET
Loan Payment Assistance:
P: (877) 477-6855
M–Th, 8:00 a.m. - 11:00 p.m. ET
Fri, 8:00 a.m. - 9:00 p.m. ET
Sat, 8:00 a.m. - 4:00 p.m. ET
Q: What are you doing for customers who can’t make their credit card payments?
A: We are making every effort to look out for our customers during this time. If you are experiencing hardship related to coronavirus and are in need of assistance, we have customer support for our Debit, Consumer and Business Cards.
Credit Card Payment Assistance: (800) 372-7725
Business Credit Cards: (888) 696-9982
Commercial Credit Cards: (866) 643-4203
M–F, 8:00 a.m. – 7:00 p.m. ET
Sat, Sun CLOSED
We're here when you need us.
Find a Huntington branch or ATM near you.
Certain insurance products are offered by Huntington Insurance, Inc., a wholly-owned subsidiary of Huntington Bancshares Incorporated, and underwritten by third-party insurance carriers not affiliated with Huntington Insurance, Inc.