Our latest response to the COVID-19 Virus

We'll get through this together

We know our customers are facing challenges right now. And while daily life feels very different, and the situation is constantly changing, one thing will remain the same: we’re here to help. In addition to offering relief programs, we’re empowering our colleagues, so they can support you and make sure you can have access to the financial services you need.

COVID-19 Relief Programs and Support Resources

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Personal Financial Relief Programs

If you're facing financial hardship related to COVID-19, we have programs that may be able to help.

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Business Relief Programs

If your small business is facing financial hardships, we have programs that may be able to help, including the new Payment Protection Loan (PPL) from the SBA.

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Commercial Relief Programs

If your middle market organization is facing financial hardships, we have programs that may be able to help.

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Branch and Call Center Updates

Learn more about our amended branch availability and call center hours of operation.

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Customer Service by Department

Get the contact information for key departments and quickly find the information you need.

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Financial Safety Tips

Learn more about tips to protect yourself from COVID-19 financial scams.

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From Our Chairman, President, & CEO

At Huntington, we are guided by our purpose of looking out for people - and as always, our first prirority is the safety and security of our customers, colleagues, and communities. Find a special message here to our customers from Chairman, President, & CEO.
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Prepared Today, Strong Tomorrow

We remain committed to supporting you and being a source of strength in this time of uncertainty.
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Frequently Asked Questions

Q: How do I keep updated on what’s happening?
A: For information about COVID-19, get the latest report from the CDC at CDC.gov or your local health department website. Huntington monitors official developments and safety recommendations related to COVID-19.
Q: What is Huntington doing about COVID-19 for their colleagues and customers?
A: Huntington cares deeply for its customers, colleagues and communities. We follow guidelines from public health authorities, including the CDC, and our own personal preparedness plan to protect the well-being of our customers and our colleagues and avoid any unnecessary disruptions in service.
Q: How can I stay in touch with my money if my local branch is closed?
A: You can access your account 24/7 using ATMs, online banking, or the Huntington Mobile App.
Q: How can I help avoid overdraft fees?
A: The best way to protect yourself from overdraft fees and return fees is to know your balance and be sure you don’t try to spend money you don’t have.

Another way to avoid overdraft fees is to have Huntington decline purchases you make that would take your account balance below $0.

To do that, log into huntington.com and go to Profile. You can also log into the Huntington Mobile app, open the More menu, and select Overdraft Options. On the Manage Your Overdraft Options page, you can choose to opt out of overdrafting your account when you use an ATM and debit card, or for checks, electronic payments, and transfers. That means Huntington may decline those kinds of transactions when they would take your account below $0.

Please note: It takes up to three business days for changes on this page to take effect.

We are here to help. If you encounter hardship as a result of coronavirus, please call us at (800) 480-2265 (7:00 a.m. – 7:00 p.m. seven days a week) to discuss your options.

Q: How to place a stop payment on a check I’ve already sent?
A: Log into huntington.com and go to Service Center > Stop a Check. For more than one check, go to Service Center > Stop Multiple Checks.
Q: Where do I find my account and routing number?
A: To find your account and routing numbers online, log into online banking and select an account. On the next page, select “Account Numbers & More.

For visual explanations and other routing number locations, including finding your account numbers using on the Huntington Mobile app, visit the Find Your Routing Number page.

Q: Can you help me stop automatic payments from coming out of my account, or dispute charges that have already come out?
A: To stop a payment or dispute a charge, give us a call at (800) 480-2265.

For information about filing a dispute, please visit this Online Dispute pages.

Q: Does Huntington have financial services to support members of the Military?
A: Yes, please visit the Military Banking page to learn more and connect directly with a Huntington representative.
Q: Are you cleaning ATMs and branches more frequently?
A: We are cleaning our branches, including ATMs and keypads, on a regular basis. Branches have hand sanitizer available in the lobbies for employee and customer use.
Q: How can I contact a Banker without visiting a Branch?
A: You can connect with a representative at our Customer Solutions Center at (800) 480-2265, daily 7:00 a.m. to 7:00 p.m. ET, 7 days a week. To help protect our call center colleagues while continuing to support our customers over the phone, we have been implementing social distancing per the CDC guidelines.
Q: What if my branch has to close?
A: If your local Huntington branch is temporarily closed, please visit our online branch locator at huntington.com/branchlocator for nearby branches and operating hours as well as convenient ATM locations. Also, you can connect with a representative at our Customer Solutions Center at (800) 480-2265, daily 7:00 a.m. to 7:00 p.m. ET, 7 days a week.
Q: How do I access my Safe Deposit Box if my local branch is closed?
A: You can reach out to your branch and schedule an appointment.
Q: Are there drive-thru withdrawal limits?
A: We generally do not have a limit on withdrawals made at the drive thru. Normal identification is required.
Q: Can I make a coin deposit at the drive-thru?
A: Please schedule a personal appointment at one of our branches. Visit Huntington.com/branchlocator to find branch operating hours.
Q: Are your ATMs working?
A: Huntington's ATMs are working as normal. We monitor our ATM fleet regularly.
Q: Will cash be available at your branches and ATMs?
A: Cash is available at branches with drive-thru teller windows and at ATMs.
Q: How are you helping to protect your colleagues who handle cash?
A: In order to help protect our customers and colleagues, branches that are located within retailers and those branches without drive-thru teller windows are temporarily closing effective Thursday, March 19. Customers who need to conduct in-person transactions can schedule an appointment at select branches. We are also cleaning our branches, including ATMs and keypads, on a regular basis.
Q: How do I download the Huntington Mobile App?
A: Check balances, pay bills, deposit checks and make transfers securely and easily with the Huntington Mobile app.
Q: How do I enroll in online banking?
A: Online Banking is convenient, and you can safely manage your money, anytime, anywhere, including paying bills, transferring funds and conducting basic transactions by visiting the Service Center in The Hub. Enroll in online banking.
Q: Will you increase mobile deposit limits on Huntington’s Mobile app?
A: We are actively evaluating our mobile deposit limits and will communicate any changes to customers as soon as possible.
Q: How are main phone lines being handled?
A: Technology allows our insurance reception staff to work virtually while responding to customer calls, providing the same customer experience you are accustomed to. Please contact (888) 576-7900, 8:00 a.m. – 5:00 p.m. Monday through Friday with any further questions.
Q: How do my property and casualty business insurance policies respond to claims from COVID-19?
A: As a broker, Huntington Insurance is actively communicating with our insurance companies to understand how potential losses with COVID-19 may be handled. For specific claims scenarios, discussions and detail surrounding the insurance policies you purchase, contact your Huntington Insurance representative.
Q: How is Huntington Insurance helping property and casualty business customers?
A: Policyholders are understandably concerned about their ability to pay premiums as government mandated closures continue to increase. To help, many of our insurance carriers are suspending property casualty cancellations due to nonpayment. Contact your Huntington Insurance representative for more information about these changes.
Q: How is Huntington Insurance helping employee benefits business customers?
A: Employers and employees looking for flexibility from health insurers will find that many of the states’ Departments of Insurance (DOI) have effectuated directives that require health insurance companies and stop loss carriers to alter or expand coverage eligibility rules, premium payment grace periods, continuation of coverage provisions and special enrollment periods in response to the COVID-19 crisis that many employers and their employees will be faced with. Contact your Huntington Insurance representative for more information about these changes.
Q: How is Huntington Insurance helping home & auto insurance consumer customers?
A: Policyholders are understandably concerned about their ability to pay premiums as government mandated closures continue to increase. To help, many of our insurance carriers are suspending home and auto cancellations due to nonpayment and providing billing accommodations.
Q: If the worst-case scenario happens, will life insurance policies pay claims on COVID-19 related deaths?
A: Yes. One of the reasons people buy life insurance is to protect their family and/or business in case of the unexpected. COVID-19 is an example of the unexpected and life insurance policies would pay for any unfortunate situations that would result in an insured passing away.
Q: Are life insurance carriers still issuing new life insurance policies?
A: Yes. Most carriers are performing work-at-home and other electronic methods to assist customers with their life insurance needs if applicants meet their underwriting guidelines. There have been some slowdowns at various carriers but in most situations business is continuing without significant delays.
Q: Can my title work still be completed by HBI Title?
A: For your upcoming loan closing, we want to assure you that Huntington title offices will be available for these loan closing appointments and we’re prepared to serve the title needs of our customers. A “door delivery” is also an option for clients uncomfortable meeting at their home. Based on regulatory acceptance, online solutions may also be available. Contact Rick Brown at (614) 480-1468 , 8:00 a.m. – 5:00 p.m. Monday through Friday for more details for applicability to your title needs.
Q: Can Huntington suspend my mortgage payment?
A: We have an established support processes for customers who experience financial hardship. For mortgage, home equity and other loans, we have our Home Savers and Auto Savers programs that can provide 30-day payment deferrals and other alternatives. We also have 60-day payment deferrals that can be considered in certain situations.

Mortgage Payment Assistance:
P: (800) 323-9865
M– F, 8:00 a.m. - 9:00 p.m.ET
Sat, 8:00 a.m. - 1:00 p.m. ET
Sun, CLOSED

Loan Payment Assistance:
P: (877) 477-6855
M–Th, 8:00 a.m. - 11:00 p.m. ET
Fri, 8:00 a.m. - 9:00 p.m. ET
Sat, 8:00 a.m. - 4:00 p.m. ET
Sun, CLOSED

Q: What are you doing for customers who can’t make their credit card payments?
A: We are making every effort to look out for our customers during this time. If you are experiencing hardship related to coronavirus and are in need of assistance, we have customer support for our Debit, Consumer and Business Cards.

Credit Card Payment Assistance: (800) 372-7725
Business Credit Cards: (888) 696-9982
Commercial Credit Cards: (866) 643-4203
M–F, 8:00 a.m. – 7:00 p.m. ET
Sat, Sun CLOSED

We're here when you need us.

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Certain insurance products are offered by Huntington Insurance, Inc., a wholly-owned subsidiary of Huntington Bancshares Incorporated, and underwritten by third-party insurance carriers not affiliated with Huntington Insurance, Inc.