FAQs HOME

Mobile Banking FAQs

General Text FAQs

What can I do with Text Banking?

  • View account balances
  • Review account history (pending and cleared transactions

Where do I send my text commands?

Send your Text Banking commands to the short code 446622

Why do the text messages sometimes arrive out of order?

Huntington returns the messages in the proper order; however, they will occasionally change sequence while traveling across the wireless network

How long should it take to receive a text message?

Typically, responses arrive within a minute, but timing may vary.

How much transaction history is available in Text Banking?

45 days

Can business accounts that have Online Banking access and use Text Banking?

No. Text Banking is only available for consumer accounts at this time.

Is Text Banking case-sensitive?

No. Commands can be sent as upper-case, lower-case or a mixture of both.

Why do I receive multiple messages with Pg1/2, Pg2/2?

Text messages are unique in that they can only hold 160 characters. Some commands require multiple messages to return all of the necessary information. For example, hist for account history and com for a list of commands.

Which products allow you to retrieve balance and/or history information?

Balance History
CD Yes No
Checking Account Yes Yes
IRA Yes No
Investments No No
Lines of Credit Yes Yes
Loans Yes Yes
Money Market Yes Yes
Mortgage Yes No
Savings Yes Yes
Vehicle Lease Accounts Yes No

Security Text FAQs

Is Text Banking secure?

Yes, Huntington Text Banking is a safe and secure product:

  • We conduct a secure enrollment process that establishes a connection between your mobile device and your personal accounts.
  • We never transmit any sensitive information. All account numbers and names are either masked or replaced with nicknames.

What happens if there is fraudulent activity on my account?

We are committed to security and back Text Banking with a Mobile Guarantee. To learn more about our guarantee, visit www.huntington.com/mobileguarantee

What if my mobile device is lost or stolen?

Immediately contact Huntington’s Customer Service Center at 1-877-932-2265 to deactivate your mobile number. Or, follow these easy steps to deactivate Text Banking yourself:

  • Log in to online banking and select the MOBILE BANKING tab.
  • Click Delete Mobile Number next to your mobile number.
  • Click OK to confirm the deactivation.

Cost Text FAQs

How much does it cost to use Text Banking?

Huntington Bank does not charge for the service; however, standard message charges apply. Consult your wireless provider for details.

I have a prepaid plan. Can I still use Text Banking?

Yes. Huntington Text Banking works properly with most prepaid plans.

Registration and Activation Text FAQs

Why do I have to register my phone?

Mobile devices must be enrolled to use Huntington Text Banking in order to securely validate that only your device has access to your accounts. To enroll your phone, simply log in to Online Banking, click the Mobile Banking tab and select Enroll Now under Text Banking.

I didn’t receive my activation code. What should I do?

Activation codes are only valid for a few minutes, so there are two options:

  • If you are on the Enter Activation Code screen, click the Didn’t receive activation code? link.
  • If you have left the activation code screen, click Cancel or the MOBILE BANKING tab to restart the enrollment process.

I received my activation code but forgot to enter it online. What should I do?

Activation codes are only valid for a few minutes, so there are two options:

  • If you are on the Enter Activation Code screen, click the Didn’t receive activation code? link.
  • If you have left the activation code screen, click Cancel or the MOBILE BANKING tab to restart the enrollment process.

I received my activation code and entered it online but the system said that it had expired. What should I do?

Activation codes are only valid for a few minutes, so there are two options:

  • If you are on the Enter Activation Code screen, click the Didn’t receive activation code? link.
  • If you have left the activation code screen, click Cancel or the MOBILE BANKING tab to restart the enrollment process.

Functionality Text FAQs

Do I need to enroll for Text Banking?

Yes. The process is very simple and takes less than five minutes. Follow these three easy steps:

  1. Log in to Huntington Online Banking.
  2. Select the tab labeled MOBILE BANKING.
  3. Click Enroll Now under Text Banking and follow the online prompts.

How do I use Text Banking?

It's simple, just follow these easy steps:

  1. Begin a new text message
  2. Enter the short code 446622 in the To field
  3. Enter your Text Banking command in the Message field. For example:
    bal = balance
    hist = history
  4. Click Send

How do I unsubscribe?

To unsubscribe, send the message STOP to 446622

Mobile Handsets and Carriers Text FAQs

Can I use Text Banking on my phone?

All devices (including flip phones and smart phones) that allow text messaging can access Huntington Text Banking.

Can I enroll more than one mobile device to access Huntington Text Banking?

Each Online Banking user is allowed to register only one mobile device. However, two people can access the same account information by establishing two distinct Online Banking usernames/passwords and enrolling for Text Banking individually.

What if I change my mobile number, device or carrier?

If you change your mobile number, device or carrier you will need to follow these easy steps:

  1. Log in to Online Banking and select the MOBILE BANKING tab.
  2. Click Change next to your mobile number.
  3. Follow the online prompts to re-enroll your mobile device.

Mobile Web Banking FAQs

Is Mobile Web Banking secure?

Yes, Mobile Web Banking is protected by the same technology as Online Banking. Both are secured using SSL and 128-bit encryption. To learn more about our security visit www.huntington.com/security.

What happens if there is fraudulent activity on my account?

We are committed to security and back our service with a Huntington Mobile Guarantee. To learn more about our guarantee visit www.huntington.com/guarantee.

How much does it cost to use Mobile Web Banking?

Mobile Web Banking is a FREE service from Huntington. Fees may be charged by your wireless provider. Please consult your provider for details.

How do I access the Mobile Web Banking service?

Simply open a web browser on your mobile device and enter the following URL: mobile.huntington.com

Do I need any special usernames or passwords to access the service?

You simply need to have an active Online Banking username and password. Enter the information when prompted and you will have immediate access to the free service. Please consult your provider for details.

What types of things can I do with Mobile Web Banking?

  • View account balances
  • Review account history (pending and cleared transactions)
  • Transfer funds between Huntington accounts
  • Find a nearby office or ATM
  • Make bill payments to existing payees

Can I use Mobile Web Banking on my phone?

All devices that have a mobile web browser are able to access Huntington's Mobile Banking service. This would include: flip phones, smart phones, PDAs and handheld computers.

Note: If you are using a phone that was manufactured 3-5 years ago there is a chance that it's using "unsecure" technology. If the phone is considered "unsecure" we prevent the device from accessing the service.

Is there a list of handsets that you do support?

There is not a specific list since any handset with a mobile browser has access.

Does it matter which carrier I use for my wireless/mobile service?

No. We have verified that the service functions properly with Verizon, AT&T, Sprint, Alltel, and T-Mobile. However, any wireless carrier that allows you to access the mobile web is permitted.

Which browsers do you support?

We have certified that the following browsers work properly: Openwave, Blackberry, Blazer, Mobile/Pocket Internet Explorer, Nokia Series 40 and Series 60, Opera, Opera Mini, Safari, NetFront, Teleca, and MEdia Net. However, any browser that has access to the mobile web is permitted.

Are Mobile Web Banking transactions processed immediately?

Yes. Transactions performed through Mobile Web Banking are processed the very same way in which traditional Online Banking transactions are processed.

How much transaction history is available through Mobile Banking?

There is 45 days of transaction history available.

Alerts FAQs

When I change my email and phone number through Alerts, does it update other Huntington accounts?

No, changing your phone number or email on Alerts through Online Banking will not update your information throughout Huntington. For example, if you have a mortage, it will not update your mortage information.

Can I get alerts for my business accounts?

Unfortunately, business accounts are not currently eligible for Alerts notification.

Does it matter if I use uppercase or lowercase letters for activation codes?

Activation codes are not case sensitive.

Can I set quiet times for Alerts sent by email?

Quiet times can be set for receiving Text Alerts only. Email Alerts are not eligible for quiet times.

When will I receive Text Alerts if I have Quiet Times set up?

Text Alerts that would be sent during Quiet Times will be immediately dispatched after the Quiet Time has ended.

Is there a fee for using Alerts?

Huntington doesn’t charge a fee for sending Alerts, although a fee may be charged by mobile carriers for receiving alerts. Check with your mobile carrier to know for sure.

Mobile App FAQs

Is anyone allowed to download the App?

Yes, anyone with access to the Huntington App via the Apple App Store or Android Market will be able to download the App. Users will be able to find a Branch or ATM, contact customer support and service areas, and learn more about Huntington. Customers with Online Banking credentials will also be able to view real-time account balances and account activity, pay bills, and transfer funds.

Do I have to be enrolled in Huntington Online Banking to use the Huntington Mobile App?

To use all of the app’s functions, you must also be enrolled in Huntington Online Banking. Visit our home page to sign up for Online Banking.

How do I install the App?

You can install the Huntington App by visiting the Apple App Store or Android Market and selecting the Huntington App. Terms and Conditions must be accepted before access to the app will be granted.

Which accounts are eligible to be accessed on the Huntington App?

With the exception of certain investment accounts, accounts eligible for Online Banking will be viewable within the App.

Will activity conducted within the Huntington App immediately affect my account information in Online Banking?

Yes, activity conducted within the app will affect other systems such as Online Banking.

Can I add new Bill Pay payees?

No, at this moment, only existing Bill Pay payees can be utilized within the app.

Can I transfer between banks?

No, at this moment, only transfers between Huntington accounts associated with a customer’s profile can be conducted.

Why do only certain branches or ATMs show up in search results?

The 25 closest branches and ATMs, based on the entered search criteria or current location, will be returned either in the map view or list view.

Why doesn’t the app change direction when I hold my iPad vertically?

With the current release, the Huntington app can only be viewed horizontally (landscape mode).

The App didn’t download. What’s going on?

Be sure to check your network connection or if the device is blocked from downloading apps (for example, if you have an iPad issued by your employer, there may be firewalls in place that block you from downloading the app).

What is the size of the App?

The size of the app is 4 MB.

What Operating Systems (OS) and screen size images are supported with the Huntington App?

iPad versions starting from 4.0.0 are supported.

Who can I call to get more information about Mobile Apps?

Call 1.877.932.2265 for more information or any questions.

Message and data rates may apply. Message frequency depends on user preferences. Please consult your mobile carrier for details. To opt out of text banking, you may text the message STOP to 446622, or text HELP to 446622 for additional support or call customer service at 1-800-480-BANK. View terms and conditions. For more information about our Mobile Guarantee, visit www.huntington.com/mobileguarantee.

Our participating carriers include(but are not limited to): AIO Wireless, Alltel, AT&T, Cablevision USA, MetroPCS, Cincinnati Bell, Pioneer Wireless US, Pocket Com USA, Simmerty US, SprintPCS, Tier 3 US Carrier GL, T-Mobile®, Tracphone, Union Wireless, U.S. Cellular®, Verizon Wireless, Virgin Mobile USA.

24-Hour Grace® is a benefit for our consumer accounts. Here’s how it works. If your account is overdrawn, just make a deposit during the next business day and make it right - and we’ll waive the overdraft fees. But make sure we get your deposit before our cut-off time on the business day following the overdraft. This can be any time from noon to 10 p.m. depending on how you make your deposit. Your deposit needs to be enough so you don’t have a negative balance after we process all your transactions for that next business day. Just remember: 24-Hour Grace® doesn’t apply to extended overdraft fees nor to return fees when we return a check instead of paying it.