FAQs HOME

Mobile Banking FAQs

Mobile App General

Is anyone allowed to download the App?

Yes, anyone with access to the Huntington App via the Apple App Store or Android Market will be able to
download the App. Users will be able to find a Branch or ATM, contact customer support and service areas,
and learn more about Huntington. Customers with Online Banking credentials will also be able to view
real-time account balances and account activity, pay bills, and transfer funds.

Do I have to be enrolled in Huntington Online Banking to use the Huntington Mobile App?

To use all of the app’s functions, you must also be enrolled in Huntington Online Banking. Visit our home page to sign up for Online Banking.

How do I install the App?

You can install the Huntington App by visiting the Apple App Store or Android Market and selecting the Huntington App. Terms and Conditions must be accepted before access to the app will be granted.

Which accounts are eligible to be accessed on the Huntington App?

With the exception of certain investment accounts, accounts eligible for Online Banking will be viewable within the App.

Will activity conducted within the Huntington App immediately affect my account information in Online Banking?

Yes, activity conducted within the app will affect other systems such as Online Banking.

Can I add new Bill Pay payees?

No, at this moment, only existing Bill Pay payees can be utilized within the app.

Can I transfer between banks?

No, at this moment, only transfers between Huntington accounts associated with a customer’s profile can be conducted.

Why do only certain branches or ATMs show up in search results?

The 25 closest branches and ATMs, based on the entered search criteria or current location, will be returned either in the map view or list view.

Why doesn’t the app change direction when I hold my iPad vertically?

With the current release, the Huntington app can only be viewed horizontally (landscape mode).

The App didn’t download. What’s going on?

Be sure to check your network connection or if the device is blocked from downloading apps (for example, if you have an iPad issued by your employer, there may be firewalls in place that block you from downloading the app).

What is the size of the App?

The size of the app is 4 MB.

What Operating Systems (OS) and screen size images are supported with the Huntington App?

iPad versions starting from 4.0.0 are supported.

Who can I call to get more information about Mobile Apps?

Call 1.877.932.2265 for more information or any questions.

Mobile App Login and Security

What is Mobile Secure Login and why does the Mobile app now include it?

For the security of your accounts, we ask you to use your Huntington Username and Password to access the Mobile app. In addition to these log-in credentials, Mobile Secure Login introduces new security features to further protect you when performing transactions through a mobile device.

Can I register multiple mobile devices (e.g. Smartphones and Tablets) and associate them to my Huntington username?

Yes, you can register up to six devices. If you register more than the limit, the device that you have used the longest ago will be unregistered to allow the new device to be remembered.

What if I do not see my desired contact method in the list?

Log into Online Banking and update your phone number or email under the My Profile section. Log out of the Mobile app and back in to see the newly provided information. If you do not have access to Online Banking you may call 1-800-480-2265 (BANK) for assistance.

What if I request a registration code and do not receive it?

Codes are sent immediately when requested. If you did not receive the code within a few minutes, please ensure your contact information is correct and that you are selecting the correct method. You may then request a new registration code.

What if I request a registration code be texted and do not receive it?

First, please ensure that the phone number you selected can receive text messages. Second, check the list of our participating carriers below to see if your mobile carrier is supported. Lastly, it may be because you or your carrier has blocked messages from short codes. Huntington sends these registration text messages from our short code 446622. Please call your mobile carrier and ask about short code messaging.

Can the registration code that I receive be used multiple times?

No, the registration code that is sent to you can only be used to register one mobile device. It will be expired once you successfully enter it on the registration page or after 30 minutes if unused.

How long are registration codes valid to be used?

A registration code expires 30 minutes from the time that you requested that it be sent to you. If you enter the registration code on the registration page and you receive an error message, please verify that you are entering the six-digit number correctly and properly entering your password before trying again. Accounts will be suspended if you make too many unsuccessful attempts.

How many attempts do I have to enter my registration code correctly?

You have five attempts to enter the registration code correctly.

What is my Security Question?

If you received the registration code via email, you will be required to answer a security question. This question is one that you setup when signing up for Online Banking. You can manage this list of questions in Online Banking.

Why would I select to NOT remember my device?

You may be using a device that isn’t yours or one that you use infrequently. When you select to not remember a device, you will be prompted to go through the registration process each time you login.

Can I view a list of the devices that I have registered?

Yes, you can view a list of registered devices within the Settings section of the Mobile app. Select the More button, then Settings. Select Manage registered devices to view the list. You will also notice the date the device was last used to access your account(s).

What should I do if I do not recognize one of the registered devices?

You can delete the unrecognized device by selecting the “Edit” button on the Registered Devices page (More > Settings > Manage registered devices). To delete a single device, tap the small red circle next to the device that you wish to delete. Then, tap the Delete button to unregister the device from your account. You may also wish to call 1-800-932-2265 (BANK) for further assistance.

Why is my device showing up multiple times in my registered devices list?

If you have previously registered your device and then delete and reinstall the Mobile app, you may see your device displayed more than once in the list. If you wish, you may remove the device entry use longest ago. Unused devices will be removed after 90 days.

Why is my device displaying as unrecognized when I know I previously chose to remember it?

Occasionally changes to your device such as operating system upgrades will result in you needing to register a device again. Also, if you haven’t used your device to access your accounts in a while, you may be required to register it again.

I changed my username, why are my devices no longer recognized?

Whenever you change your username you will need to re-register your devices.

Mobile Deposit

What is Huntington Mobile Deposit?

Huntington Mobile Deposit gives you a convenient way to deposit checks from your smart phone saving you time and reducing trips to the branch or ATM.

What smart phone will I need to use this feature?

Huntington currently supports iPhones running iOS 4.3.5 or higher and Android smartphones running version 2.1 or higher. A minimum 2-megapixel rear-facing camera is also required.

Will I be charged a fee to use Huntington Mobile Deposit?

Huntington does not charge a fee to use Mobile Deposit. If this policy changes we will provide notice in advance. Your carrier’s standard data rates may apply. Consult your wireless provider for details.

What types of accounts are eligible?

Most Huntington checking, savings and money market accounts that are enrolled for (Retail) Online Banking are eligible for use with Huntington Mobile Deposit.

What type of checks can I submit with Huntington Mobile Deposit?

Generally, eligible checks include checks in their original form, payable directly to you, in U.S. dollars and drawn against a U.S. financial institution.

Are there any types of checks that cannot be accepted?

Some examples of items that cannot be accepted through Mobile Deposit include Money Orders, Savings Bonds and Travelers’ Checks. Refer to the Huntington Mobile Deposit terms and conditions for complete details.

How should I endorse my check?

All checks must be signed by the depositor(s) and “For Deposit Only – Huntington Bank” should be included beneath the signature as well.

Are the check photos taken of my deposit stored anywhere on my device?

No, the check images are sent directly to Huntington and are not stored on your mobile device.

Are there any restrictions to the amount of money I can deposit?

Yes, limits may be established on the number of checks and the total dollar amount of checks deposited through Huntington Mobile Deposit. Limits may vary by customer and may change over time. Customers can view their limits from within the Mobile app. Most customers will have limits of $2,000 (5 items) daily & $5,000 (10 items) monthly.

What should I do with my check after I have submitted a deposit?

Once your deposit is successfully submitted, mark the front of the check with the date of deposit and “Huntington Mobile Deposit”. After the funds have been properly credited to your account, wait 14 days and then destroy the check.

When will I see my deposit posted to my account?

Mobile Deposits received no later than 11:00 PM ET on any business day will be processed that same day. Deposits received after 11:00 PM ET will be processed on the next business day.

When will I have access to my funds?

Funds will generally be available for withdrawal between the first and second business day after the day of your deposit.

Can I see images of the checks I deposit?

Yes. Go to Deposits and then History from the app to see a list of all of your mobile deposits from the last 60 days. You can also see images of those checks.

Why was my mobile check deposit amount changed OR why was my deposit not accepted?

All deposits are subject to our verification procedures and we may refuse, limit or return deposits for any reason. If there is a change to your deposit amount or status, Huntington will contact you to let you know.

I’m having trouble getting my check images to be accepted. What can I do?

Make sure that you have placed the check on a dark or contrasting background against which it will stand out. Ensure that all four corners of the check are visible in the picture. Use a steady hand to reduce image blur and take the picture in a properly lit area.

Can I use this service to fund a new account?

Not at this time.

Will I receive alerts regarding my mobile deposit?

Not at this time.

Can I use this service to deposit checks for 24-Hour Grace® related items?

Mobile deposits made before the cut-off time are treated like any other check deposit made at a Huntington branch or ATM. However it’s important to remember that if availability of these deposited funds is delayed due to our funds availability policy, in full or in part, this may result in insufficient funds to meet 24-Hour Grace® requirements.

Alerts

When I change my email and phone number through Alerts, does it update other Huntington accounts?

No, changing your phone number or email on Alerts through Online Banking will not update your information throughout Huntington. For example, if you have a mortage, it will not update your mortage information.

Can I get alerts for my business accounts?

Unfortunately, business accounts are not currently eligible for Alerts notification.

Does it matter if I use uppercase or lowercase letters for activation codes?

Activation codes are not case sensitive.

Can I set quiet times for Alerts sent by email?

Quiet times can be set for receiving Text Alerts only. Email Alerts are not eligible for quiet times.

When will I receive Text Alerts if I have Quiet Times set up?

Text Alerts that would be sent during Quiet Times will be immediately dispatched after the Quiet Time has ended.

Is there a fee for using Alerts?

Huntington doesn’t charge a fee for sending Alerts, although a fee may be charged by mobile carriers for receiving alerts. Check with your mobile carrier to know for sure.

Text Banking General FAQs

What can I do with Text Banking?

  • View account balances
  • Review account history (pending and cleared transactions

Where do I send my text commands?

Send your Text Banking commands to the short code 446622

Why do the text messages sometimes arrive out of order?

Huntington returns the messages in the proper order; however, they will occasionally change sequence while traveling across the wireless network

How long should it take to receive a text message?

Typically, responses arrive within a minute, but timing may vary.

How much transaction history is available in Text Banking?

45 days

Can business accounts that have Online Banking access and use Text Banking?

No. Text Banking is only available for consumer accounts at this time.

Is Text Banking case-sensitive?

No. Commands can be sent as upper-case, lower-case or a mixture of both.

Why do I receive multiple messages with Pg1/2, Pg2/2?

Text messages are unique in that they can only hold 160 characters. Some commands require multiple messages to return all of the necessary information. For example, hist for account history and com for a list of commands.

Which products allow you to retrieve balance and/or history information?

Balance History
CD Yes No
Checking Account Yes Yes
IRA Yes No
Investments No No
Lines of Credit Yes Yes
Loans Yes Yes
Money Market Yes Yes
Mortgage Yes No
Savings Yes Yes
Vehicle Lease Accounts Yes No

Text Banking Security FAQs

Is Text Banking secure?

Yes, Huntington Text Banking is a safe and secure product:

  • We conduct a secure enrollment process that establishes a connection between your mobile device and your personal accounts.
  • We never transmit any sensitive information. All account numbers and names are either masked or replaced with nicknames.

What happens if there is fraudulent activity on my account?

We are committed to security and back Text Banking with a Mobile Guarantee. To learn more about our guarantee, visit www.huntington.com/mobileguarantee

What if my mobile device is lost or stolen?

Immediately contact Huntington’s Customer Service Center at 1-877-932-2265 to deactivate your mobile number. Or, follow these easy steps to deactivate Text Banking yourself:

  • Log in to online banking and select the MOBILE BANKING tab.
  • Click Delete Mobile Number next to your mobile number.
  • Click OK to confirm the deactivation.

Text Banking Cost FAQs

How much does it cost to use Text Banking?

Huntington Bank does not charge for the service; however, standard message charges apply. Consult your wireless provider for details.

I have a prepaid plan. Can I still use Text Banking?

Yes. Huntington Text Banking works properly with most prepaid plans.

Text Banking Registration and Activation FAQs

Why do I have to register my phone?

Mobile devices must be enrolled to use Huntington Text Banking in order to securely validate that only your device has access to your accounts. To enroll your phone, simply log in to Online Banking, click the Mobile Banking tab and select Enroll Now under Text Banking.

I didn’t receive my activation code. What should I do?

Activation codes are only valid for a few minutes, so there are two options:

  • If you are on the Enter Activation Code screen, click the Didn’t receive activation code? link.
  • If you have left the activation code screen, click Cancel or the MOBILE BANKING tab to restart the enrollment process.

I received my activation code but forgot to enter it online. What should I do?

Activation codes are only valid for a few minutes, so there are two options:

  • If you are on the Enter Activation Code screen, click the Didn’t receive activation code? link.
  • If you have left the activation code screen, click Cancel or the MOBILE BANKING tab to restart the enrollment process.

I received my activation code and entered it online but the system said that it had expired. What should I do?

Activation codes are only valid for a few minutes, so there are two options:

  • If you are on the Enter Activation Code screen, click the Didn’t receive activation code? link.
  • If you have left the activation code screen, click Cancel or the MOBILE BANKING tab to restart the enrollment process.

Text Banking Functionality FAQs

Do I need to enroll for Text Banking?

Yes. The process is very simple and takes less than five minutes. Follow these three easy steps:

  1. Log in to Huntington Online Banking.
  2. Select the tab labeled MOBILE BANKING.
  3. Click Enroll Now under Text Banking and follow the online prompts.

How do I use Text Banking?

It's simple, just follow these easy steps:

  1. Begin a new text message
  2. Enter the short code 446622 in the To field
  3. Enter your Text Banking command in the Message field. For example:
    bal = balance
    hist = history
  4. Click Send

How do I unsubscribe?

To unsubscribe, send the message STOP to 446622

Text Banking Mobile Handsets and Carriers FAQs

Can I enroll more than one mobile device to access Huntington Text Banking?

Each Online Banking user is allowed to register only one mobile device. However, two people can access the same account information by establishing two distinct Online Banking usernames/passwords and enrolling for Text Banking individually.

What if I change my mobile number, device or carrier?

If you change your mobile number, device or carrier you will need to follow these easy steps:

  1. Log in to Online Banking and select the MOBILE BANKING tab.
  2. Click Change next to your mobile number.
  3. Follow the online prompts to re-enroll your mobile device.

Mobile Web

Is Mobile Web Banking secure?

Yes, Mobile Web Banking is protected by the same technology as Online Banking. Both are secured using SSL and 128-bit encryption. To learn more about our security visit www.huntington.com/security.

What happens if there is fraudulent activity on my account?

We are committed to security and back our service with a Huntington Mobile Guarantee. To learn more about our guarantee visit www.huntington.com/guarantee.

How much does it cost to use Mobile Web Banking?

Mobile Web Banking is a FREE service from Huntington. Fees may be charged by your wireless provider. Please consult your provider for details.

How do I access the Mobile Web Banking service?

Simply open a web browser on your mobile device and enter the following URL: mobile.huntington.com

Do I need any special usernames or passwords to access the service?

You simply need to have an active Online Banking username and password. Enter the information when prompted and you will have immediate access to the free service. Please consult your provider for details.

What types of things can I do with Mobile Web Banking?

  • View account balances
  • Review account history (pending and cleared transactions)
  • Transfer funds between Huntington accounts
  • Find a nearby office or ATM
  • Make bill payments to existing payees

Can I use Mobile Web Banking on my phone?

All devices that have a mobile web browser are able to access Huntington's Mobile Banking service. This would include: flip phones, smart phones, PDAs and handheld computers.

Note: If you are using a phone that was manufactured 3-5 years ago there is a chance that it's using "unsecure" technology. If the phone is considered "unsecure" we prevent the device from accessing the service.

Is there a list of handsets that you do support?

There is not a specific list since any handset with a mobile browser has access.

Does it matter which carrier I use for my wireless/mobile service?

No. We have verified that the service functions properly with Verizon, AT&T, Sprint, Alltel, and T-Mobile. However, any wireless carrier that allows you to access the mobile web is permitted.

Which browsers do you support?

We have certified that the following browsers work properly: Openwave, Blackberry, Blazer, Mobile/Pocket Internet Explorer, Nokia Series 40 and Series 60, Opera, Opera Mini, Safari, NetFront, Teleca, and MEdia Net. However, any browser that has access to the mobile web is permitted.

Are Mobile Web Banking transactions processed immediately?

Yes. Transactions performed through Mobile Web Banking are processed the very same way in which traditional Online Banking transactions are processed.

How much transaction history is available through Mobile Banking?

There is 45 days of transaction history available.

Message and data rates may apply. Message frequency depends on user preferences. Please consult your mobile carrier for details. To opt out of text banking, you may text the message STOP to 446622, or text HELP to 446622 for additional support or call customer service at 1-800-480-BANK. View terms and conditions. For more information about our Mobile Guarantee, visit www.huntington.com/mobileguarantee.

Our participating carriers include(but are not limited to): AIO Wireless, Alltel, AT&T, Cablevision USA, Cincinnati Bell, Google Voice™, MetroPCS, Pioneer Wireless US, Pocket Com USA, Simmerty US, SprintPCS, Tier 3 US Carrier GL, T-Mobile®, Tracphone, Union Wireless, U.S. Cellular®, Verizon Wireless, Virgin Mobile USA.

24-Hour Grace® is a benefit for our consumer accounts. Here’s how it works. If your account is overdrawn, just make a deposit during the next business day and make it right - and we’ll waive the overdraft fees. But make sure we get your deposit before our cut-off time on the business day following the overdraft. This can be any time from noon to 10 p.m. depending on how you make your deposit. Your deposit needs to be enough so you don’t have a negative balance after we process all your transactions for that next business day. Just remember: 24-Hour Grace® doesn’t apply to extended overdraft fees nor to return fees when we return a check instead of paying it.