Frequently Asked Questions

General Questions
How can I order checks?

You can order checks online, by phone or in a banking office. Click here for more information.


How can I make an automatic payment?
Do you need a quick way to send money electronically? If you are enrolled for Online Banking, you can send an automatic payment via Bill Pay.

To request an ACH payment:

Note: “ACH” refers to electronic funds transfers processed in batches via Automated Clearing House. One of the most familiar types of ACH transfer is direct deposit of payroll checks into a bank account. This technology can be used to send a recurring or one-time payment from your Huntington account to any other bank account.

  • Request an ACH automatic payment online.  Log in to Online Banking and click on the "Bill Pay" tab. Then click on "Add Payee" from the sub-menu. This will bring you to a page where you can select "Pay a Person" next to the Payee Type. Type in the Payee Name below and then check the box titled "Send Direct Electronic Payments to this person's bank account."
  • Request an ACH automatic payment by telephone: Call 1-800-480-BANK (2265) 24 hours a day, 7 days a week.

  • Request an ACH automatic payment in a banking office: Visit a banking office near you and a Personal Banker will assist you.


How can I change my email address?

You can change your email address online, by phone, or in person, and your email address change will apply to all Huntington accounts on which you are the primary signer (checking, savings, money market, certificate of deposit, investment, credit card, and mortgage). You can also change your mailing address online.

Change your email address online: If you are enrolled for Online Banking, log in to your account.  Click on the "Customer Service" tab and choose “Update My Email Address” from the options under My Information. Click here to log in now. (If you are not currently enrolled for Online Banking, you can  sign up online for instant access  if you have an existing account with a Check Card.)

Change your email address by phone: If you do not have Online Banking, and do not wish to sign up now, please call  1-800-480-BANK (2265) 24 hours a day, 7 days a week to change your email address over the phone.

Change your email address in a banking office: Visit a banking office near you and a Personal Banker will change your email address for you.

Please note: To change the email address associated with a retirement account you access via Retirement Connection (401k.huntington.com), you will need to contact the benefits administrator of your employer’s retirement plan.  Huntington cannot change your retirement account email address for you.


How can I change my mailing address?

You can change your mailing address online, by phone or in person, and your address change will apply to all Huntington accounts on which you are the primary signer (checking, savings, money market, certificate of deposit, investment, credit card, mortgage). You can also change your email address online.

Change your address online:   If you are enrolled for Online Banking, log in to your account. Click on the "Customer Service" tab and choose “Update My Mailing Address” from the options under My Information. Click here to log in now. (If you are not currently signed up for Online Banking, you can sign up online for instant access if you have an existing account with a Check Card.)

Change your address by phone:   If you do not have Online Banking, and do not wish to sign up now, please call 1-800-480-BANK (2265) 24 hours a day, 7 days a week to change your address over the phone.

Change your address in a banking office:  Visit a banking office near you and a Personal Banker will change your address for you.

Please note: To change the address associated with a retirement account you access via huntington.com’s Retirement Connection (401k.huntington.com), you will need to contact the benefits administrator of your employer’s retirement plan. Huntington cannot change your retirement account address for you.


What is my current account balance?

Access your account balance online.   Use Huntington Online Banking to view your checking, savings, money market, CD, investments, mortgage, personal loan and personal credit line balances.  There is no charge for this service. Sign up online for instant access if you have an existing account with a Check Card.  If you prefer, you can call the number below to get access.

 

Access your account balance by phone: You can access your account balance 24 hours a day by calling our automated information line at 1-800-480-BANK (2265).  For personal assistance, representatives are available to assist you at 1-800-480-BANK (2265) 24 hours a day, 7 days a week.


What is my routing (ABA) number?

Click here for more information.


When will I receive my 1099 and 1098 statements?

Huntington mails all 1099-INTs, 1099-DIVs, 1099-OIDs, 1099-Rs, 1099-A, 1099-Cs and 1098s by January 31 each year. We can do reprints and corrections after February 1.

 

If you have questions about your 1099 or 1098 statement, call 1-800-480-BANK (2265) 24 hours a day, 7 days a week.


What are Huntington's holiday hours?

Huntington Banking Offices will be closed on the following holidays in 2013. Online Banking and our Automated Telephone Service at 1-800-480-BANK (2265) are available 24 hours a day, 7 days a week.

Our Customer Service Associates will be available to assist you at 1-800-480-BANK (2265) during the following holiday hours:

Holiday  Date  Customer Service Center Hours  Banking Offices  Automated Telephone Service and Online Banking 
New Year's Day Tuesday,
January 1

24 hours a day,

7 days a week

Closed

Available 24/7

Martin Luther King, Jr. Day Monday,
January 21

24 hours a day,

7 days a week

Closed

Available 24/7

Presidents' Day Monday,
February 18

24 hours a day,

7 days a week

Closed

Available 24/7

Memorial Day Monday,
May 27

24 hours a day,

7 days a week

Closed

Available 24/7

Independence Day Thursday,
July 4

24 hours a day,

7 days a week

Closed

Available 24/7

Labor Day

Monday, 
September 2

24 hours a day,

7 days a week

Closed

Available 24/7

Veterans Day Monday,
November 11 

24 hours a day,

7 days a week

Closed

Available 24/7

Thanksgiving Day Thursday, November 28

Closed

Closed

Available 24/7

Christmas Day

Wednesday,

December 25

Closed

Closed

Available 24/7

 


How can I order a copy of a check or deposit?

Order a copy of a check or deposit online: If you are enrolled for Online Banking, log in to your account.  Click on the "Customer Service" tab then choose "Request a copy of a Check or Deposit Ticket" from the options under Account Services.  Click here to log in now. (If you are not currently enrolled for Online Banking, you can  sign up online for instant access  if you have an existing account with a Check Card.)


Checks and deposit items are viewable and printable in Online Banking for 60 days.

 

Order a copy of a check or deposit by phone: If you do not have Online Banking, and do not wish to enroll now, please call 1-800-480-BANK (2265) 24 hours a day, 7 days a week to order a copy of a check or deposit over the phone.

 

Order a copy of a check or deposit in a banking office: Visit a banking office near you and a Personal Banker will assist you.


How can I request a stop payment?

Request a stop payment online: If you are enrolled for Online Banking, log in to your account, click on the "Customer Service" tab and choose the appropriate Stop Payment selection from the options under Account Services. Click here to log in now. (If you are not currently enrolled for Online Banking, you can enroll online for instant access if you have an existing account with a Check Card.)

Request a stop payment by phone: If you do not have Online Banking, and do not wish to enroll now, please call 1-800-480-BANK (2265) 24 hours a day, 7 days a week to place a stop payment request over the phone.

Request a stop payment in a banking office: Visit a banking office near you and a Personal Banker will assist you.


For your reference, stop payment requests are not guaranteed for the first 24 hours.


How can I send a wire transfer?

To request a wire transfer, visit a banking office near you and a Personal Banker will assist you.

If you have previously requested a wire transfer in a banking office and have established a wire transfer PIN with Huntington (wire transfer PIN numbers are not the same as check card, ATM card or VRU PINs), you can request a wire transfer by phone. Call 614-480-8384 or 1-800-835-5252 weekdays, 8:00 a.m. and 3:30 p.m. ET.

Another way to send money electronically: If you are enrolled for Online Banking, log in to your account and click on the Bill Pay tab to enroll. Click here to log in now. (If you are not currently enrolled for Online Banking, you can enroll online for instant access if you have an existing account with a Check Card.)  Learn more about Bill Pay.

 

If you don't have Internet access, you can enroll for telephone Bill Pay by calling 1-800-480-BANK (2265) or visiting a banking office near you.


How can I report my Debit Card or ATM Card as lost or stolen?

To report your ATM or Debit Card as lost or stolen by phone:
Please call 1-800-480-BANK (2265) and select option 3 to report your card as lost or stolen 24 hours a day, seven days a week.


You will need your card number or your checking account number that is associated with the card. You will also need to know the PIN number for the lost or stolen card.


If you have unauthorized ATM or Debit MasterCard transactions, you will be required to fill out a dispute form at your local banking office.


To report your ATM or Debit MasterCard as lost or stolen in a banking office:
Visit your local Huntington banking office and a Personal Banker will assist you.


How can I request a replacement for an existing Debit Card or ATM Card?

Request a replacement Debit Card or ATM Card online: If you are enrolled for Online Banking, log in to your account.  Click on the "Customer Service" tab and choose "Reissue My Existing Debit Card or ATM Card" from the options under Account Services. Click here to log in now. (If you are not currently enrolled for Online Banking, you can  enroll online for instant access  if you have an existing account with a Debit Card .)

Request a replacement Debit Card or ATM Card by phone: If you do not have Online Banking, and do not wish to sign up now, please call 1-800-480-BANK (2265) 24 hours a day, 7 days a week to request a replacement Debit Card or ATM Card over the phone.

Request a replacement Debit Card or ATM Card in a banking office: Visit a banking office near you and a Personal Banker will assist you.

 


How can I order a copy of a statement?
Order a copy of a statement online: If you are enrolled for Online Banking, log in to your account.  Click on the
"Customer Service" tab and choose "Request a copy of an Account Statement from the options under Account Services. Click here to log in now. (If you are not currently enrolled for Online Banking, you can  sign up online for instant access  if you have an existing account with a Check Card.)  You can also sign up to get Online Statements each month for personal checking, savings and money market accounts.

Order a copy of a statement by phone: If you do not have Online Banking, and do not wish to enroll now, please call 1-800-480-BANK (2265) 24 hours a day, 7 days a week to order a copy of a statement over the phone.


Order a copy of a statement in a banking office: Visit a banking office near you and a Personal Banker will assist you.



Rate Questions
Where can I find Huntington's current mortgage rates?

Get current mortgage rates online. Mortgage rates are continually updated throughout each day.


Where can I find Huntington's current Certificate of Deposit (CD) rates?

Get current Special Offer CD rates online. We have many other CD products available; for these CD rates, please call 1-800-480-BANK (2265) 24 hours a day, 7 days a week.


Where can I find Huntington's current loan and line of credit rates?

Get current rates online for auto loans, personal loans, home equity loans and home equity lines of credit.  You may also call 1-800-480-BANK (2265) 24 hours a day, 7 days a week.


Where can I find Huntington's current lease rates?

Leases are originated only at vehicle dealerships. Contact your local dealership for rates and terms.


Where can I find Huntington's current deposit account rates?

Get current rates online for interest checking, savings, money market accounts and Certificates of Deposit (CDs).  You you may also call us at 1-800-480-BANK (2265) 24 hours a day, 7 days a week.



Online Banking General Questions
How much does Huntington Online Banking cost?

Huntington Online Banking is FREE for all accounts. You can access up to 24 months of account history, view check and deposit images, access Online Statements for eligible accounts and make transfers at no charge. Bill Pay is also free for all personal checking accounts.


How safe and secure is my account information through Huntington Online Banking?
Huntington is committed to providing you with cutting edge online banking services in a safe and secure environment using some of the most sophisticated technologies available. Our security section has information you need to know about how Huntington keeps your information and investments safe.

We are confident that Online Banking will protect your transactions and perform them accurately. In order to alleviate concerns you may have about using Online Banking, we provide you with our Huntington Online Banking Guarantee.



How do I contact the Bank if I have a question about my account?

 

Please call us at 1-877-932-BANK (2265) 24 hours a day, 7 days a week to be connected with one of our Online Customer Service Specialists. You can also send us a Secure Message via Online Banking and we'll respond to your message within 24 hours.

 

 


How do I send sensitive information to the Bank?

Since email is not a secure method of communication, please do not send any sensitive information (e.g. Social Security or account numbers) via email. If your request requires you to share sensitive information, you can:

  • Send a secure message from Online Banking. If you use Online Banking, you can log in now and send a secure message by clicking on the "Customer Service" tab and then clicking on "Message Center" from the submenu. (If you don't already have Online Banking, you can sign up online for instant access.)
  • Send a secure message from PC Banking. Your financial software (Quicken® and QuickBooks®) allows you to communicate directly with Huntington through the secure email option.
  • Call us toll free at 1-800-480-BANK (2265) 24 hours a day, 7 days a week.

How can I use my personal financial management software with Huntington Online Banking?

Your Huntington Online Banking account is compatible with leading business finance software packages, including Quicken® and QuickBooks®. This means that you can manage your personal or your business's money in a familiar way while banking with a recognized leader in emerging technology. Our Online Banking service lets you export your online transactions directly into these software packages.
If you would also like to make bill pay payments from Quicken® and QuickBooks®, you will need to enroll for Huntington PC Banking. To speak with a PC Banking Specialist, please call us at 1-877-932-BANK (2265) 24 hours a day, 7 days a week. ET for additional information regarding PC Banking.



Online Banking Transfer Questions
What's an online transfer and how do I make one?

With Huntington Online Banking, you can transfer funds from one Huntington checking, savings, money market, or Personal Credit Line account to another (cash advance fee and other fees may apply.)  Simply log in to access your accounts and click on the "Transfers" tab.  If you're not already signed up for Online Banking, click here.  If you are already signed up but need to access more accounts within Online Banking, call us at 1-800-480-BANK (2265) 24 hours a day, 7 days a week.


When will my transfer be applied to the receiving account?

Transfers made after 4:00 p.m. ET or on non-business days will be considered made on the following business day. Transfers to a Huntington Personal Credit Line made at or before 5:00 p.m. ET on a business day will be credited to the Huntington Personal Credit Line account on that same day. When the transfer has been processed, the date it was applied will be reflected in your Online Banking Transaction History.


Can I transfer funds between my personal and business accounts?

If your business is a sole proprietorship and you are the signer on both your business and personal accounts, Huntington can provide this access. Please call us at 1-877-932-BANK (2265) 24 hours a day, 7 days a week.



Online Banking Access Questions
I would like to sign up for Online Banking. How can I get access and log in?
To access Online Banking for the first time:
   •   If you have a Huntington Debit Card or ATM Card go to huntington.com and click the “Sign Up” link located near the “Log In” button.
  For instant access, select "I want online access to my Huntington Personal Accounts" and click "Go." On the following screen, select "I want instant access to my account(s) using my Huntington Debit Card or ATM Card and PIN" and click "Go."
  You will be asked to verify your identity using your Social Security Number, Debit Card or ATM Card number and PIN, and create your username and temporary password.
  You will then set up your Security questions and Product options. With another click, you’ll have access to all of your eligible Huntington account information.
 
If you don’t have a Debit Card or ATM Card, you can get immediate access by calling 1-800-480-BANK (2265) 24 hours a day, 7 days a week. You can also sign up online and you will receive your temporary username and password through U.S. Mail within 7 business days.


I am stuck on the login page.

You may need to check your cookie settings or security levels.


I forgot my password.

You will need your Online Banking Username, last four digits of your Social Security Number/Tax ID and a current phone number on file. If you do not have this information please call us at 1-877-932-BANK (2265), 24 hours a day, 7 days a week. An Online Customer Service Specialist can give you a temporary password to get you logged back in immediately. Log in again now.


I attempted to log in and was returned to the login page with no error message.

You may need to check your cookie settings or security levels.


I am receiving "browser setting" errors.

You may need to check your cookie settings or security levels.


I have disabled my cookies and am having trouble logging in.
You may need to check your cookie settings or security levels.

How do I check my cookie settings or security levels?

Please refer to your computer Browser's HELP for information on cookie settings and security levels.


What browser versions are certified for use with Huntington Online Banking?

Huntington requires the use of browsers that support 128-bit encryption and JavaScript 1.2. The following platforms and browsers are considered certified for use with Online Banking:

AOL
AOL 6.0 for Windows 95/98/2000/XP and Macintosh
AOL 7.0 for Windows 95/98/2000/XP

Microsoft Internet Explorer (IE)
IE 6.0 for Windows
IE 7.0 for Windows

Netscape
Netscape 7.0 and higher for Windows 98/2000/NT/XP, Macintosh and Unix/Linux

Safari
Safari 1.0 and higher for Macintosh

Firefox
Firefox 1.0 and higher for Windows 98/2000/NT/XP and Macintosh


How do I clear my cache or temporary Internet files?

Refer to your computer's Browser HELP for information on cache or temporary Internet files.

If this answer does not help you, please call 1-877-932-BANK (2265) 24 hours a day, 7 days a week, and one of our Online Customer Service Specialists will assist you.


How can I determine what version of browser I have?
Use the huntington.com browser test to determine your browser version.  Click on this link to test your browser .  Note: You can access this browser test from any page of huntington.com. Simply scroll to the bottom of the page and click the “Security” link. Then scroll about halfway down the page and click on the “Test your Browser” link. 
 

I get an "invalid email address" message after completing the registration page.

Check to see if you are using invalid symbols in your password: examples include “@” “%” “&” and other non-letter or non-numerical characters. Using anything other than a letter or number in your password will give you an error message. Try creating another password using just letters and numbers.

If this answer does not help you, please call 1-877-932-BANK (2265) 24 hours a day, 7 days a week and one of our Online Customer Service Specialists will assist you.


I get an "invalid user name or password" message even though I am typing in my correct user name and password.
If this answer does not help you, please call 1-877-932-BANK (2265) 24 hours a day, 7 days a week. One of our Online Customer Service Specialists can re-set your password and give you a temporary password to get you logged back in immediately. 

I get an "invalid parameters" message when selecting my account and bill pay information.
If this answer does not help you, please call 1-877-932-BANK (2265) 24 hours a day, 7 days a week and one of our Online Customer Service Specialists will assist you.

 


My password is not working.

Make sure you are entering your username and password in the correct format. These are case-sensitive, meaning that if you created your username and/or password with some letters in upper case, those same letters must be upper case each time you type them in. Click here to return to the log in page to try to log in again.

If this answer does not help you, please call 1-877-932-BANK (2265) 24 hours a day, 7 days a week. One of our Online Customer Service Specialists can re-set your password and give you a temporary password to get you logged back in immediately. 


Online Banking prompts me to choose a new username or password each time I log in.
If this answer does not help you, please call 1-877-932-BANK (2265) 24 hours a day, 7 days a week. One of our Online Banking Specialists can re-set your password and give you a temporary password to get you logged back in immediately. 

When I try to log in, I am getting a pop-up box that says "This page contains secured and unsecured items. Do you want to view secure and non-secure information?"

Anyone using Microsoft Internet Explorer version 5.5 will get this pop-up box when moving to a page on which there is secure information. You can click the “Yes” button to move beyond this box into the secure area of Online Banking. Clicking “Yes” will not compromise the security of the site. To get rid of the pop-up box for future log-ins, you can go to www.microsoft.com to download a “patch” (fix) for this issue.


I have had my password re-set multiple times and still cannot log in.
If this answer does not help you, please call 1-877-932-BANK (2265) 24 hours a day, 7 days a week. One of our Online Customer Service Specialists can re-set your password and give you a temporary password to get you logged back in immediately. 

How can I determine the security/encryption level of my browser?
Use the huntington.com browser test to determine your browser version.  Click on this link to test your browser.  Note:  You can access this browser test from any page of huntington.com. Simply scroll to the bottom of the page and click the “Security” link. Then scroll about halfway down the page and click on the “Test your Browser” link. 
 


Huntington Bill Pay Questions
How much does Bill Pay cost?

Bill Pay is FREE for all personal checking accounts.  If you already have Online Banking, it's easy to sign up for Bill Pay.  Just log in and click on the "Bill Pay" tab to get started paying bills.  If you don't already have Online Banking, sign up for instant access online


I currently have telephone-based Huntington Direct Bill Pay. What happens if I sign up for online access through Huntington Online Banking?

When you sign up for Online Banking, you'll have access to the same payee list that you use to make payments over the phone. You'll be able to make payments to these payees either online, by phone or both--whatever is most convenient. When you make payments over the phone, they will immediately show as pending online, and vice versa. There is no longer any distinction between Telephone Bill or Online Bill Pay; it's all one Bill Pay and it's all free!


How do I pay my bills online?
First you need to add your payees. Simply log in to Online Banking and go to the "Bill Pay" tab.  Click the "Add Payee" link then follow the instructions. Once the payee has been added you can schedule payments on that page or from the "Pay Bills" page.

Once your payee has been added it will appear on the "Pay Bills" page. Simply enter the amount of the payment you wish to make and select the date you want us to start processing the payment; we'll take care of the rest. Be sure to schedule your payments to be processed at least five business days before the due date to avoid late fees.


How do I schedule payments and what should I do to ensure that my payee receives my payment on the due date?

You should allow at least five business days prior to each bill's due date. This will ensure that you'll not pay any late fees.  You can always adjust lead time as you see how quickly each payee posts your payments. You'll note that for many payees, the "Pay Bills" page will show whether the payment will be made electronically or by check.


Who can I pay using Huntington Bill Pay?

With Huntington Bill Pay, you can pay virtually anyone, anytime, anywhere within the United States. Sending a payment with Bill Pay is no different than writing a check from your checkbook.
Note: Payments outside the United States are not permitted, except for payments to individuals or entities in Puerto Rico or the Virgin Islands.


Can I use Huntington Bill Pay to pay recurring bills?

Yes! This is a great feature of Bill Pay that really helps you save time and ensure your bills are paid on time. You can create and send a payment to a payee at the frequency you specify without any additional input. Simply enter the payee name, payment amount, frequency of payment, the start date, and end date. We will continue to send the payments you have specified according to your instructions unless you stop the payment.


Can I cancel a one-time payment or recurring payment once it is initiated?

Yes. You have control and can stop any one-time payment or recurring payment by deleting the payment from the Pending Payment list until 3:59 p.m. ET on the payment due date.


What are Pending Payments?

Pending Payments are payments you have scheduled which have not yet been sent to the payee. A Pending Payment can be edited or deleted until it has been transmitted to the payee. If you wish to cancel a Pending Payment you must do so by 3:59 p.m. ET on the date it is scheduled to be sent.


What should I do if a payee has not applied my payment?

You should allow at least five business days for a payee to receive your payment. If a payee does not apply your payment after five business days from your scheduled payment date you should first verify that you have given us the most current account number and address. If the information is correct you may call the payee directly to make sure your payment and statement didn't cross in the mail. If you do so, please be sure to get a contact name and number for us so that we can follow up on the payment for you.

You can also call us at 1-800-480-BANK (2265) 24 hours a day, 7 days a week. Please have ready your payee's name, verified account number, payment date and amount, as well as any telephone number or contact name you may have. We will resolve the situation directly with your payee and respond to you within 4 business days with the results.



How can I get Huntington Business Bill Pay?

Business Bill Pay is available for business accounts.  Learn how to enroll for Business Bill Pay.



Online Retirement Access Questions
I am having trouble logging in to my retirement plan account at 401k.huntington.com.

If you have forgotten your User ID or Password, please call 1-866-401-5425 weekdays, 8:00 a.m. to 6:00 p.m. ET, and a Retirement Services representative will assist you.



Loan Questions
How soon will I receive a decision on my loan application? What is the status?

Call 1-888-841-6458, 24 hours a day, 7 days a week and a Personal Banker will answer questions about your application.


What is the amount of my loan payoff?

Call 1-800-445-8460 24 hours a day, 7 days a week, and follow the prompts in our automated telephone service to obtain your payoff amount.

 

You can also call 1-800-480-BANK (2265) 24 hours a day, 7 days a week and a Customer Service Specialist will assist you.


Where do I send my loan payoff? How soon will I receive my title?

To obtain your loan payoff amount, call 1-800-445-8460 24 hours a day, 7 days a week, and follow the prompts in our automated telephone service to obtain your payoff amount.

You can also call 1-800-480-BANK (2265) 24 hours a day, 7 days a week and a Customer Service Specialist will assist you.

Send a check in the amount of your loan payoff with your account number OR Social Security Number to:

The Huntington National Bank
Attn: Payoff
2361 Morse Road
Columbus, OH 43229

If your loan is a vehicle loan, you will receive your title or lien release letter within 30 days.



Lease Questions
What is the amount of my lease payoff?

Your Huntington Vehicle Lease contains a purchase option which is your lease payoff amount.


How can I request a lease payoff?

Call us at 1-800-445-8460 24 hours a day, 7 days a week, and follow the prompts in our automated telephone service to obtain your payoff amount.

You can request a purchase kit, which includes a bill of sale and odometer statement. These are required to pay off your vehicle. Complete the forms and send with a check in the amount of your lease payoff with your account number OR Social Security Number to:

HNB Auto Exchange
Attn: NC1N10
2361 Morse Road
Columbus, Ohio 43229

If you need a loan to pay off your lease, we offer several vehicle purchase financing options.

Call us at 1-800-445-8460 weekdays, 8:00 a.m. to 7:00 p.m. ET to discuss alternatives.


Has my lease payment been received?

To verify the status of your payment, call our automated telephone service at 1-800-445-8460 24 hours a day, seven days a week.


I still haven't received my coupon book. Where do I send my first payment?

If you have a payment that is due, please send your first payment to the following address. Please include your Social Security Number on the check or money order.

The Huntington National Bank
Attn: NC1C06, Funding
2361 Morse Road
Columbus, OH 43229

When you receive your coupon book, you may then begin using the regular payment address.  It can take up to 14 days to receive your coupon book after Huntington documents the details of your agreement.

If you have questions about your coupon book, call 1-800-445-8460 weekdays, 8:00 a.m. to 7:00 p.m. ET.


I need to change my lease payment due date.

You may change your lease payment due date once during your lease. There is no fee for changing your due date; however, you may only change your due date to a new due date that is within 10 days from the original due date, with the exception of the 29th, 30th, or 31st .

Call 1-800-445-8460 weekdays, 8:00 a.m. to 7:00 p.m. ET to request a due date change.


What is the lease payment address?

The Huntington National Bank
P.O. Box 182519
Columbus, OH 43218-2519


Can my lease payment be automatically debited from my account?

You may have your payments automatically taken out of your checking or savings account. Call 1-800-445-8460 weekdays, 8:00 a.m. to 7:00 p.m. ET to have automatic payments started.


I have other Huntington accounts. How else can I make my lease payment?
  1. Use Huntington Bill Pay to set up recurring payments. This is a free service as long as you make payments from your Huntington checking account. Sign up online to get instant access. Once you've logged in to Online Banking, click the “Bill Pay” tab and follow the instructions.

    If you already have Online Banking, just log in and click the “Bill Pay” tab. Input the payment information for your lease.

  2. If you don't have Internet access, sign up for Telephone Bill Pay by calling 1-800-480-BANK (2265) 24 hours a day, 7 days a week, or by visiting your local Huntington banking office.

  3. You can make your payments over the phone from your Huntington Checking Account for free (the cost of a phone payment from a non-Huntington account is $11.00). Don't have a Huntington checking account? Find the right checking account for you.

  4. Or make your Huntington Vehicle payment through any Huntington banking office using your payment coupon.


How can I make a lease payment over the phone?
Call our automated telephone service at 1-800-445-8460 to make your payment. You'll need your checking account number, check number, bank routing number and lease account number. Phone payments are free if using a Huntington checking account. The payment must be made by 4:00 p.m. ET to be applied the same business day. The cost is $12.00 per payment.

What are my lease termination options?

Please call us at 1-800-445-8460 weekdays, 8:00 a.m. to 7:00 p.m. ET.


Can I trade in my leased vehicle?

Absolutely! Just be sure that the dealership you are trading your vehicle in to is paying off your lease, NOT simply making your remaining payments for you, which would not fulfill your lease obligations. Please call us for more information, 1-800-445-8460 weekdays, 8:00 a.m. to 7:00 p.m. ET.


Can I terminate my lease early?

There are several ways to terminate your lease early:

  1. Trade in your vehicle toward the lease or purchase of a replacement vehicle. Visit a dealer of your choice to discuss this option.
  2. Exercise the purchase option contained in your lease. Call us at 1-800-445-8460 weekdays, 8:00 a.m. to 7:00 p.m. ET to discuss financing options.
  3. Return your vehicle to a Huntington authorized return center. You will be responsible for payment of the early termination liability set forth in the lease agreement, which may be up to several thousand dollars. Call us at 1-800-445-8460 weekdays, 8:00 a.m. to 7:00 p.m. ET for more information.

The cost of early termination depends on which of the above options you choose and how early the lease is terminated. For more information call us at 1-800-445-8460 weekdays, 8:00 a.m. to 7:00 p.m. ET.


What if I want to pay off my lease?

First, remember that making all of your remaining payments (prepaying your lease) and paying off your lease are two different things. You may pay off your lease at any time.

To obtain your payoff amount, call 1-800-445-8460 24 hours a day, 7 days a week, and follow the prompts in our automated telephone service.

You can request a purchase kit, which includes a bill of sale and odometer statement to pay off your vehicle. Fill out the forms and send with a check in the amount of your lease payoff with your account number OR Social Security Number to:

HNB Auto Exchange
Attn: NC1N10
2361 Morse Road
Columbus, OH 43229

Huntington offers financing options. If you need a loan to pay off your lease, call 1-800-480-BANK (2265) 24 hours a day, 7 days a week.


My final invoice was higher than I expected. Why is this?

Your final invoice could include charges for excess wear, mileage charges or a Vehicle Handling Fee and any remaining unpaid amounts due on the lease. To discuss your final invoice, call 1-800-445-8460 weekdays, 8:00 a.m. to 7:00 p.m. ET.


I didn't receive the title for the leased vehicle I purchased.

Call us at 1-800-445-8460 weekdays, 8:00 a.m. to 7:00 p.m. ET to request your title.



Business Deposit Questions
How can I get copies of statements, Return Deposit Items (RDIs) and debit/credit memos?

To order copies of statements, Return Deposit Items (RDIs) and debit/credit memos, log in to Online Banking and click on the "Customer Service" tab and then select the appropriate option under the Account Services section. You may also call 1-800-480-2001 Monday to Friday, 7:30 a.m. to 6:30 p.m. ET or visit your local Huntington banking office and a Personal Banker will assist you.


How can I get copies of checks and deposits?

You can order copies of checks and deposits online, by phone or in a banking office:

Order a copy of a check or deposit online: Checks and deposit items are viewable and printable online for 60 days. If you are enrolled for Online Banking, log in to your account.  Click on the "Customer Service" tab and choose "Request a copy of a Check or Deposit Ticket" from the options under Account Services. Click here to log in now. (If you are not currently enrolled for Online Banking, you can sign up online for instant access  if you have an existing account with a Check Card.)

Order a copy of a check or deposit by phone: If you do not have Online Banking, please call 1-800-480-2001 Monday to Friday, 7:30 a.m. to 6:30 p.m. ET to order a copy of a check or deposit.

Order a copy of a check or deposit in a banking office: Visit a banking office near you and a Personal Banker will assist you.


How can I find out my account balance, checks that have cleared and other activity on my account?

You can access your account information 24 hours a day, 7 days a week online or by phone:

Access your account information online with Online Banking or Business Online:

Online Banking provides account balances for the following account types: Huntington business checking, savings, money market, CD’s, mortgages, loans, IRAs and PCLs. Click here to log in now. (If you are not currently enrolled for Online Banking, you can sign up online for instant access if you have an existing account with a Check Card.)

Business Online gives you up-to-the-minute account information on every facet of your business. If you are already enrolled, click here to log in now.

Access your account balance by phone: You can access your account balance 24 hours a day by calling our automated telephone service at 1-800-480-2001.

For personal assistance, Business Bankers are available to assist you at 1-800-480-2001 Monday to Friday, 7:30 a.m. to 6:30 p.m. ET.


I need an explanation of my Account Analysis charge. What are these service charges?

Account Analysis is the pricing and billing system for business deposit accounts. Currently, all business checking and money market accounts are analyzed. Account analysis provides balance, service volume, and service pricing information, providing companies with a tool to effectively manage their total account relationship.
Huntington bills a month behind, therefore the charges that show on this month’s statement are from the activity of the previous month.
You can view your Account Analysis charges online with Business Online. Business Online gives you up-to-the-minute account information on every facet of your business. More importantly, we allow you to tailor the system to your needs, as you can pick and choose which services you want to use. If you are already enrolled, click here to log in now.


How do I order or close a Debit Card?

Call 1-800-480-2001 weekdays, 7:30 a.m. to 6:30 p.m. ET.


How can I get Huntington Business Bill Pay?

Business Bill Pay is available for business accounts.  Learn how to enroll for Business Bill Pay.



Business Credit Line and Commercial Loan Questions
How can I request a Business Credit Line or Commercial Loan payoff?

Please fax your written request to 614-480-2034. If you are unable to fax a request, please call 1-800-480-2001 weekdays, 7:30 a.m. to 6:30 p.m. ET.


What is my balance?

Call 1-800-480-2001 weekdays, 7:30 a.m. to 6:30 p.m. ET to speak with a Business Banker.  You can also get automated account information 24 hours a day, 7 days a week.


How can I find payment information such as payment due amount, payment due date, past due payment amount or late fees?

Call 1-800-480-2001 weekdays, 7:30 a.m. to 6:30 p.m. ET.


How can I request copies of checks, statements, Returned Deposit Items (RDIs), deposits and adjustments to my account?

Call 1-800-480-2001 Monday to Friday, 7:30 a.m. to 6:30 p.m. ET.  If you're an Online Banking customer, you can send us your request via Secure Messaging.  Log in now or sign up online for instant access if you're not already using this free service.


How can I change the address on this account?

Call 1-800-480-2001 weekdays, 7:30 a.m. to 6:30 p.m. ET.



Treasury Management Questions
How do I, setup, cancel or refax a Morning Statement?

Call 1-800-480-2001 weekdays, 7:30 a.m. to 6:30 p.m. ET and a Business Banker will assist you.


How can I tell what ACH transactions have been received?

Call 1-800-480-2001 weekdays, 7:30 a.m. to 6:30 p.m. ET.

You can also see account information online with Business Online. Business Online gives you up-to-the-minute account information on every facet of your business. If you are already signed up, log in now.