About your TM Service

The same-day ACH cutoff time for Direct Transmissions is 2:45 p.m. ET.

Note that same-day ACH is not available for international ACH transactions.

Files submitted on a non-banking day or after the latest cutoff of the current banking day will be processed as if received on the next banking day.

We support all ACH payment types including Tax and Child Support to all 50 states, Federal Tax Payments, and credit and debits for both consumers and businesses. We also support international ACH transactions.

You can take advantage of Direct ACH File Manager, a service that allows you to enter your control totals directly into our ACH processing software, eliminating the need to manually match control totals to your file. Direct ACH File Manager also offers you the option of setting up several alerts at no extra cost to keep you informed of the status of your ACH transmissions.

Yes. Status alert emails are available to Direct ACH customers using Direct File Manager to supply their control totals.

Reporting of Returns and Notifications of Change is typically done through Huntington Business Online ACH Returns Report. You will automatically be set up to receive this report regardless of how you send your payments to us. If you prefer, this information can also be provided to you in a direct file transmission.

Returns reported by the ACH Operator in the early morning window will be available to view at the start of business. Returns that come in later in the day will be available for online view the following business day.

ACH reversals and deletes (transactions, batches, and/or files) sent through transmission may be submitted by an authorized company representative either through Direct ACH File Manager or by emailing an ACH Maintenance form to our ACH department. The ACH Maintenance form can be found in Business Online under “Contact Us”.

Acceptable reasons for a reversal request include:

• Duplicate entry
• Payment to/from a receiver the originator did not intend
• Orders a debit entry earlier than the receiver intended
• Entries related to a receiver’s employment where the full amount of the credit has been delivered to the receiver by check at or prior to separation of employment (and the entry was submitted prior to the delivery of the check)

Yes, we correct ACH transactions after the third occurrence. Please note that fees may apply for each NOC received as well as the automated repair.

ACH summary and detail reporting will be available. ACH summary information is available on a current-day basis. Detail reporting is available through the previous day report and includes available remittance information.

If you exceed your ACH limit, your ACH batch(es) will be suspended and your Relationship Manager will contact you. If you need to send an ACH transaction that is in excess of your typical payment amount, contact your Relationship Manager to discuss a temporary increase.