Accessibility is care in action

We believe accessible banking is essential, not optional. That’s why we craft every experience with inclusion in mind. Whether you're using our mobile app, visiting a branch, or accessing an ATM, we’re committed to making it easy for everyone to bank with confidence, clarity, and dignity.

Accessible Facilities

Access that’s built in—not added on

Accessibility is part of how we care. That’s why we review every branch for alignment with the Americans with Disabilities Act, including features like parking, signage, walkways, entrances, counters, and vaults, so you can bank with ease, not barriers.

Have a suggestion? We’re listening. Please contact us and share how we can help improve your experience. From outside the U.S., call +1 (616) 355-8828. Available daily from 6 a.m. to midnight ET. Please note this is not a toll-free number.

Accessible products and services

Crafted with care. Built for everyone.

ATM access

ATMs that meet you where you are

Audio guidance, braille, and accessible design—so every ATM works for every customer.

Account statements

Statements that speak your language

Get large print or braille statements in branch, online, or by calling (800) 480-2265.

Check accessibility

Checks with clarity

Raised lines and large type make writing checks easier. Order online or in branch.

In-branch support

Written notes, real support

For simple transactions, our team can assist using written notes.

Communication support

Sign language, by request

Need an ASL interpreter? We’re happy to help, just give us one business day’s notice.

Phone accessibility

TDD and video relay welcome

We accept TDD and video relay calls to support communication needs.

Digital access, designed for everyone

Inclusive online experiences

We’re committed to full and equitable access across our website and mobile app, guided by WCAG 2.2 AA standards.

Online access for representative payees

As of May 7, 2023, representative payees can manage Social Security beneficiary accounts online and at ATMs.

Need help online

If you’re experiencing technical issues, call (800) 976-1345 or email DigitalAccessibility@huntington.com.

Browser compatibility

For the best experience, use the latest versions of Chrome, Firefox, Safari, or Edge.

Screen reader support

Our digital tools work best with:

  • NVDA (Windows)
  • JAWS (Windows)
  • VoiceOver (iOS/macOS)
  • TalkBack (Android)

Accessibility feedback

If you encounter an issue, contact us at (800) 976-1345 or DigitalOperations@huntington.com so we can fix it fast.