Frequently asked questions
We’re focused on delivering the best service possible. That’s why we put together a list of questions to help you find the answers you need. From downloading the app to depositing money, we can help you bank better.
Answer: No, updating your contact information for your Account Alerts will not update your account info everywhere else. For example, if you have a mortgage, your mortgage contact information will stay the same. To update your contact information for every aspect of your Huntington relationship, just call us at 1-800-480-BANK (2265).
Answer: Yes, many business checking and savings accounts are eligible for Email account alerts. If you would like to sign up for email alerts, you can do so here or by following these steps: 1. Log in to your Business Account 2. Click “Alerts” at the top right of your screen to enroll in account Alerts or manage your Alert preferences.
Answer: Activation codes are not case sensitive.
Answer: Huntington sends you Account Alerts for free, but please note: a data fee may be charged by your mobile carrier. Check with your mobile carrier to make sure.
Answer: Quiet times can be set for Text Account Alerts only. Email Account Alerts are not eligible for quiet times.
Answer: Text Account Alerts that would normally be sent during quiet times will be immediately dispatched once the quiet time has ended.
Answer: Yes, anyone with can download the Huntington Mobile app via the Apple® App Store℠ or the Google Play™ Store. You can use the App to find a Branch or ATM, contact customer support, view real-time account balances and account activity, deposit checks, pay bills, manage payees, transfer funds and more. Apple is a trademark of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google Play is a trademark of Google Inc.
Answer: Be sure to check your network connection. If that seems to be working, then check to see if the device is blocked from downloading apps. For example, if you have an iPad issued by your employer, there may be firewalls in place that block you from downloading the app.
Answer: To use all of the app’s functions, you must also be enrolled in Huntington Online Banking. Visit our home page to sign up for Online Banking.
Answer: With the exception of certain investment accounts, accounts eligible for Online Banking will be viewable within the App.
Answer: You can download and install the Huntington Mobile App by following this link: http://redirect.hbgo.mobi. Alternatively, you can simply visit the Apple® App Store℠ or the Google Play™ Store on your mobile device. Just search for "Huntington Mobile". Please note that Terms and Conditions must be accepted before access to the app is granted. Apple is a trademark of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google Play is a trademark of Google Inc.
Answer: Huntington supports iPhones and iPads running iOS 7.0 or higher and Android smartphones and tablets running version 4.0 or higher.
Answer: Log into huntington.com and update your phone number or email under the My Profile section. (To see the newly provided information on the Mobile App, you’ll need to log out and then log back in). If you do not have an Online Banking account, just give us a call at 1-800-480-2265 (BANK) for assistance.
Answer: Codes are sent immediately when requested. If you did not receive the code within a few minutes, please ensure your contact information is correct and that you are selecting the correct method. You may then request a new registration code.
Answer: First, please ensure that the phone number you selected can receive text messages. Second, check the list of our participating carriers below to see if your mobile carrier is supported. Lastly, it may be because you or your carrier has blocked messages from short codes. Huntington sends these registration text messages from our short code 446622. Please call your mobile carrier and ask about short code messaging. You can view our participating carriers at the bottom of our Text Terms and Conditions page here https://www.huntington.com/disclosures/text_terms_and_conditions.htm.
Answer: No, the registration code that is sent to you can only be used to register one mobile device. It will expire once you successfully enter it on the registration page (or after 30 minutes if left unused).
Answer: Registration codes expire 30 minutes from the time of your request. If you enter the registration code on the registration page and receive an error message, please verify that you are entering the six-digit number correctly and properly entering your password before trying again. For your security, accounts will be suspended if too many unsuccessful attempts are made.
Answer: You have five attempts to enter the registration code correctly.
Answer: If you received your registration code via email, you’ll be required to answer a security question. This question is one that you set up when you originally registered for Online Banking. Also, you can manage your list of Security Questions. Just log in at huntington.com and navigate to the Service Center (under the Customer Service tab). The click “Update my Security Questions”.
Answer: Strictly for personal security. You may be using a device that isn’t yours. Or that technically belongs to your employer. Or perhaps a device that you use infrequently. Please note that when you select to not remember a device, you will be prompted to go through the registration process each time you log in.
Answer: Whenever you change your username, we ask you to re-register your devices. This is to protect the security of your account(s).
Answer: Yes, you can view a list of registered devices within the Settings section of the Huntington Mobile App. Just select the Menu button, then My Settings. To view the list, select “Manage Registered Devices”. You will also notice the date each device was last used to access your account(s).
Answer: You can delete unrecognized devices by opening the Mobile App, logging in, then selecting the “Menu” icon at the bottom of the screen. From there, just tap “My Settings” and then “Manage Registered Devices.” To delete a device, tap the “Edit” button and select the device(s) you wish to delete by tapping the small red circle(s) next to them. Then, tap “Delete” to unregister the device(s) from your account. You may also wish to call 1-800-932-2265 (BANK) for further assistance.
Answer: If you’ve previously registered your device and then deleted and reinstalled the Mobile app, you may see your device displayed more than once in the list. If you wish, you may remove the device entry used longest ago. Unused devices will be removed after 90 days.
Answer: Occasionally, changes to your device such as operating system upgrades will require you to re-register with Huntington. Also, if you haven’t used your device to access your accounts in 90 days, you may be required to register it again. We ask this of our customers as a security measure.
Answer: For the security of your accounts, your Huntington Username and Password are required in order to access the Mobile app. As an added level of security, Huntington also requires you to register your mobile device with us. We call it Mobile Secure Login. Registering your device enables us to tie your specific mobile device to your login credentials, which allows us to identify you with both something you know (your username and password) and something you have (your mobile device).
Answer: This is an added security measure from Huntington. Registration codes are unique to the device from which they are requested.
Answer: Huntington’s Mobile Deposit feature helps you deposit checks from your smartphone, which saves you time by reducing trips to a branch or ATM. (Please note that Huntington supports iPhones and iPads running iOS 7.0 or higher as well as Android smartphones running version 4.0 or higher. A minimum 2 megapixel rear facing camera is also required.)
Answer: There’s no Huntington fee to use Mobile Deposit–and we’ll notify you in advance if that ever changes. That said, your carrier’s standard data rates may apply, so consult your wireless provider for details.
Answer: Most Huntington checking, savings and money market accounts that are enrolled for (Retail) Online Banking are eligible for use with Huntington Mobile Deposit.
Answer: Eligible checks generally include checks that are in their original form, made payable directly to you, in U.S. Dollars and drawn against a U.S. Financial institution.
Answer: A few examples of non-eligible checks are: Money Orders, Savings Bonds, and Travelers’ checks. For the whole story, refer to Huntington’s terms and conditions here https://www.huntington.com/-/media/pdf/OAO_Online_Access_and_Bill_Pay.pdf?la=en.
Answer: All checks must be signed by the depositor(s). For extra security, you should also include “For Deposit Only – Huntington Bank” beneath the signature as well.
Answer: No, check images are permanently deleted from your device after being sent directly to Huntington.
Answer: Yes, limits may be established on the number of checks and the total dollar amount of checks deposited through Huntington Mobile Deposit. Limits may vary by customer and may change over time. Customers can view their limits from within the Mobile app. Tap the app's Deposits button and follow the instructions.
Answer: Once you’ve submitted your deposit, we recommend writing the date of the deposit on the front of your check along with “Huntington Mobile Deposit.” After the funds have been properly credited to your account, wait 14 days and then destroy the check.
Answer: If you make a deposit on a business day before midnight, we will consider that day to be the day of your deposit. However, if you make a deposit on a non-business day- i.e. on a Saturday, Sunday, or on a Federal holiday, we will consider that deposit as being made on the next business day we are open.
Answer: Funds will generally become available for withdrawal between one and two business days after your deposit. However, some exceptions may apply. See your Funds Availability Policy for details here https://www.huntington.com/-/media/pdf/OAO_Online_Access_and_Bill_Pay.pdf?la=en.
Answer: Yes, from within the Mobile app, go to Deposits and then History. A list of all of your mobile deposits from the last 60 days is displayed and images of those checks are available to view as well.
Answer: All deposits are subject to our verification procedures and we may refuse, limit or return deposits for any reason. If there is a change to your deposit amount or status, Huntington will contact you to let you know.
Answer: Make sure that you have placed the check on a dark or contrasting background against which it will stand out. Ensure that all four corners of the check are visible in the picture. Use a steady hand to reduce image blur and take the picture in a properly lit area. If that still doesn’t work, stop by your local Huntington branch and we’ll help you figure it out.
Answer: Mobile Deposit is not currently available to fund a brand new account. Please visit your local branch to make your first deposit. To find your closest branch, visit https://www.huntington.com/branchlocator.
Answer: Mobile Deposits currently do not trigger account alerts. We have a number of different account alerts (see list here https://www.huntington.com/Personal/online-services/mobile-banking/mobile-banking-overview/view-alert-types), but this is something we’re working on for the future.
Answer: We treat Mobile Deposit the same as any other deposit–24 Hour Grace included. That said; remember that availability of the deposited funds may be delayed due to our Funds Availability Policy. There’s a possibility that this could result in insufficient funds to meet the 24-Hour Grace requirements.
Answer: Yes. To add a new Bill Pay payee, simply tap the plus symbol (+) next to “Select a Payee”. Also, within the Payments section of the App, you can manage your Bill Pay payees by tapping “Payees”.
Answer: No. For the time being, you must enroll in Bill Pay through huntington.com.
Answer: Any eligible checking account can be used for bill payments. In the Mobile App, your eligible accounts are automatically listed on the “Payment Summary” screen when you tap “From”.
Answer: Huntington deducts the money from your account on the payment date you specify. Here are the different scenarios that could occur. Weekday, before 4:00pm EST If you make a bill payment and schedule it for the current day, and it's a weekday, before 4:00pm EST, Huntington deducts the money from the funding account right away. Weekday, after 4:00pm EST If you make a bill payment and schedule it for the current day, and it's a weekday, after 4:00pm EST, Huntington deducts the money from the funding account on the morning of the next business day. Business days are Monday through Friday and do not include bank holidays. (So if you make a bill payment on Friday after 4:00pm EST, keep in mind that it won't be processed until Monday morning.) Weekend or Holiday If you make a bill payment and schedule it for the current day, and it’s the weekend or a bank holiday, Huntington deducts the money from the funding account on the morning of the next business day. To see a list of bank holidays, click here. Future Payments If you schedule a bill payment for a particular day in the future, Huntington will deduct the money from the funding account on the morning of the day on which it is scheduled. If your scheduled date falls on a weekend or bank holiday, then the funds will be deducted on the morning of the next business day.
Answer: Electronic payments should be scheduled at least 2 business days before payment is due. Payments mailed via U.S. Postal Service should be scheduled at least 5 business days before payment is due. You can tell whether a payee receives electronic or mailed payments by noting the icon related to the payee on the “Pay Bills” screen. If the icon is a lightning bolt, the payment will be sent electronically; if the icon is an envelope, a check will be mailed to the payee.
Answer: Based on the entered search criteria or your current location, the 25 closest branches and ATMs will be returned (provided that Huntington has that many locations within 50 miles).
Answer: Quick Balance provides mobile customers with a more convenient way to view account balance information. With just a single tap on the login page, you can easily access your Checking, Savings, Money Market and/or Voice Credit Card account balances. This is an optional feature and customers must opt-in prior to using the feature. Simply follow the instructions on the log-in screen of the App.
Answer: Currently, Quick Balance is only available for Checking, Savings, Money Market, and Voice Credit Card accounts.
Answer: Quick Balance uses your username and your registered device to authenticate your account prior to displaying account balances. Therefore, to use the Quick Balance feature, you must first have your phone registered through the device registration process and your username populated (either by typing it in or having it previously saved). Account nickname, masked account number and current balance are the only information that is displayed for accounts you have enabled for this feature. This information is similar to that displayed for account alerts, text banking, ATM receipts and bank statements. You have the choice as to whether to turn ON this feature both as a global app setting and at an individual account-level setting.
Answer: The first 20 characters of the account nickname that you have provided within Online Banking along with the last four digits of the account number (the number that Huntington assigned to identify this account) will be displayed on both the login page and the settings page. In the absence of a nickname, this defaults to the first 20 characters of the account type. This name is the same name that is used on the Accounts screen within the mobile app.
Answer: Your current account balance(s) will be displayed formatted as currency, e.g. $ 500.00.
Answer: We only display the balances for accounts that you have turned on using Quick Balance. To adjust the accounts displayed, simply log in to the Mobile app. Then tap on “Menu” in the bottom navigation bar. In “My Settings”, you have the ability to turn eligible accounts On or Off.
Answer: Your account balance reflects the sum of today's beginning balance plus any pending transactions.
Answer: Today’s beginning balance is the amount in your account after the previous business day's processing. This balance does not consider today's transactions, transactions that post on weekends or holidays, or overdraft lines of credit. Transactions clear Mondays through Fridays except holidays. Example: A transaction that arrived Saturday would be processed Monday and would appear in Tuesday's beginning balance.
Answer: Pending transactions are electronic transactions that will be processed today. There may be other transactions (checks, mobile deposits, etc.) that are not included, but nevertheless will be processed today as well.
Answer: No, the account balance(s) displayed within Quick Balance does not include Overdraft Protection (line of credit).
Answer: If your account is overdrawn, the account balance will display within Quick Balance with a negative sign, e.g. - $ 20.00.
Answer: You have two courses of action and both are equally secure. You can either change your username at huntington.com, or call us at 1-877-932-2265 (BANK) to have your phone removed from our system. Either action will cause the authentication to fail, and as a result, balances will no longer be displayed pre-login on your lost phone.
Answer: No. For the time being, only transfers between Huntington accounts associated with a customer's profile can be conducted on your mobile device.
Answer: Huntington doesn’t charge for the service, but standard message charges from your wireless provider may apply. Consult your wireless provider for details.
Answer: View account balances and review account history (pending and cleared transactions)
Answer: Send your Text Banking commands to the short code 446622
Answer: As they travel across the wireless network, messages will occasionally change sequence.
Answer: Typically, responses arrive within a minute, but timing may vary.
Answer: 45 days
Answer: No. Text banking is only available for consumer accounts at this time.
Answer: Text messages are unique in that they only hold 160 characters. Some commands require multiple messages to return all the necessary information. The Pg1/2 notation indicates that it’s the first of two messages.
Answer: Balance information can be retrieved for CDs, Checking Accounts, IRAs, Lines of Credit, Loans, Money Market Accounts, Mortgages, Savings Accounts, and Vehicle Lease Accounts. Transaction histories can be retrieved for Checking Accounts, Lines of Credit, Loans, Money Market Accounts, and Savings Accounts.
Answer: Yes, the process is very simple and takes less than five minutes. Follow these easy steps: 1) Log in to huntington.com 2) Select the tab labeled ALERTS 3) Click “Enroll Now” under “Manage Text Banking” and follow the prompts.
Answer: It's simple, just follow these easy steps: 1) Start a new text message 2) Enter the short code 446622 in the “To” field 3) Enter your Text Banking command in the Message Field. For example, BAL = balance, HIST = history 4) Click Send To see a full list of Text commands visit: https://www.huntington.com/Personal/online-services/mobile-banking/mobile-banking-overview/view-text-commands
Answer: To unsubscribe, send the message STOP to 446622.
Answer: Each user is allowed to register only one mobile device for Text Banking. However, two people can access the same account information by establishing two distinct usernames/passwords on huntington.com and enrolling for Text Banking individually.
Answer: Mobile devices must be enrolled to use Text Banking in order to securely validate that only your device can access your accounts. To enroll your phone, simply log in at huntington.com, click the ALERTS tab, and select “Enroll Now” under “Manage Text Banking”.
Answer: If you’re on the “Enter Activation Code” screen, click the “Didn't Receive Activation Code” link. If you’ve left the “Enter Activation Code” screen, just re-start the enrollment process by clicking “Cancel” on the “Manage Text Banking” tab.
Answer: If you’re on the “Enter Activation Code” screen, click the “Didn't Receive Activation Code” link. If you’ve left the “Enter Activation Code” screen, just re-start the enrollment process by clicking “Cancel” on the “Manage Text Banking” tab. Please note that for security reasons activation codes are only valid for a few minutes.
Answer: If you change your mobile number, device or carrier, just follow these easy steps: 1) Log in to huntington.com and select the ALERTS tab 2) On the “Manage Text Banking” page, click “Change” next to your mobile number 3) Follow the prompts to re-enroll your mobile device.
Answer: Yes, Text Banking is a safe and secure channel. During your device enrollment process, we establish a secure connection between your mobile device and your personal accounts. We never transmit any sensitive information. All account numbers are either masked or replaced with nicknames.
Answer: Immediately contact us at 1-877-932-2265 to deactivate your mobile number. Or you can follow these easy steps to deactivate Text Banking yourself. 1) Log in at huntington.com and select the ALERTS tab 2) Click “Manage Text Banking” 3) Click “Delete Mobile Number” next to your mobile number 4) Click “OK” to confirm the deactivation
Message and data rates may apply. Message frequency depends on user preferences. Please consult your mobile carrier for details. To opt out of text services, you may text the message STOP to 446622, or text HELP to 446622 for additional support or call customer service at 1-800-480-BANK.
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Our participating carriers include(but are not limited to): AIO Wireless, Alltel, AT&T, Cablevision USA, Cincinnati Bell, Google Voice™, MetroPCS, Pioneer Wireless US, Pocket Com USA, Simmerty US, SprintPCS, Tier 3 US Carrier GL, T-Mobile®, Tracphone, Union Wireless, U.S. Cellular®, Verizon Wireless, Virgin Mobile USA.
24-Hour Grace® is a benefit for our consumer accounts. Here’s how it works. If your account is overdrawn, make a timely and sufficient deposit during the next business day and make it right - and we’ll waive the overdraft fees. But make sure we get your deposit before our cut-off time on the business day following the overdraft. This can be any time from noon to 11:59 p.m. depending on how you make your deposit. Your deposit needs to be enough so you don’t have a negative balance after we process all your transactions for that next business day. Just remember: 24-Hour Grace® doesn’t apply to extended overdraft fees nor to return fees when we return a check instead of paying it.
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