Frequently asked questions

We’re focused on delivering the best service possible. That’s why we put together a list of questions to help you find the answers you need. From downloading the app to depositing money, we can help you bank better.

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FAQs

Alerts
When I update my email and phone number through Account Alerts, does it update other Huntington accounts?

Answer: No, updating your contact information for your Account Alerts will not update your account info everywhere else. For example, if you have a mortgage, your mortgage contact information will stay the same. To update your contact information for every aspect of your Huntington relationship, just call us at 1-800-480-BANK (2265).

Can I set up alerts for my business accounts?

Answer: Yes, many business checking and savings accounts are eligible for Email account alerts. If you would like to sign up for email alerts, you can do so here or by following these steps: 1. Log in to your Business Account 2. Click “Alerts” at the top right of your screen to enroll in account Alerts or manage your Alert preferences.

Does it matter if I use uppercase or lowercase letters for activation codes?

Answer: Activation codes are not case sensitive.

Is there a fee for using Account Alerts?

Answer: Huntington sends you Account Alerts for free, but please note: a data fee may be charged by your mobile carrier. Check with your mobile carrier to make sure.

Can I set Quiet Times for Account Alerts sent by email?

Answer: Quiet times can be set for Text Account Alerts only. Email Account Alerts are not eligible for quiet times.

When will I receive Text Alerts if I have Quiet Times set up?

Answer: Text Account Alerts that would normally be sent during quiet times will be immediately dispatched once the quiet time has ended.

Mobile App General
Is anyone allowed to download the Huntington Mobile app?

Answer: Yes, anyone with can download the Huntington Mobile app via the Apple® App Store℠ or the Google Play™ Store. You can use the App to find a Branch or ATM, contact customer support, view real-time account balances and account activity, deposit checks, pay bills, manage payees, transfer funds and more. Apple is a trademark of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google Play is a trademark of Google Inc.

The App didn't download. What's going on?

Answer: Be sure to check your network connection. If that seems to be working, then check to see if the device is blocked from downloading apps. For example, if you have an iPad issued by your employer, there may be firewalls in place that block you from downloading the app.

Do I have to be enrolled in Huntington Online Banking to use the Huntington Mobile App?

Answer: To use all of the app’s functions, you must also be enrolled in Huntington Online Banking. Visit our home page to sign up for Online Banking.

Which accounts are eligible to be accessed on the Huntington Mobile App?

Answer: With the exception of certain investment accounts, accounts eligible for Online Banking will be viewable within the App.

How do I install the Huntington Mobile App?

Answer: You can download and install the Huntington Mobile App by following this link: http://redirect.hbgo.mobi. Alternatively, you can simply visit the Apple® App Store℠ or the Google Play™ Store on your mobile device. Just search for "Huntington Mobile". Please note that Terms and Conditions must be accepted before access to the app is granted. Apple is a trademark of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google Play is a trademark of Google Inc.

What Operating Systems (OS) and screen size images are supported with the Huntington App?

Answer: Huntington supports iPhones and iPads running iOS 7.0 or higher and Android smartphones and tablets running version 4.0 or higher.

Mobile App Login and Security
What if I do not see my desired contact method in the list?

Answer: Log into huntington.com and update your phone number or email under the My Profile section. (To see the newly provided information on the Mobile App, you’ll need to log out and then log back in). If you do not have an Online Banking account, just give us a call at 1-800-480-2265 (BANK) for assistance.

What if I request a registration code and do not receive it?

Answer: Codes are sent immediately when requested. If you did not receive the code within a few minutes, please ensure your contact information is correct and that you are selecting the correct method. You may then request a new registration code.

What if I request a registration code be texted and do not receive it?

Answer: First, please ensure that the phone number you selected can receive text messages. Second, check the list of our participating carriers below to see if your mobile carrier is supported. Lastly, it may be because you or your carrier has blocked messages from short codes. Huntington sends these registration text messages from our short code 446622. Please call your mobile carrier and ask about short code messaging. You can view our participating carriers at the bottom of our Text Terms and Conditions page here https://www.huntington.com/disclosures/text_terms_and_conditions.htm.

Can the registration code that I receive be used multiple times?

Answer: No, the registration code that is sent to you can only be used to register one mobile device. It will expire once you successfully enter it on the registration page (or after 30 minutes if left unused).

How long are registration codes valid?

Answer: Registration codes expire 30 minutes from the time of your request. If you enter the registration code on the registration page and receive an error message, please verify that you are entering the six-digit number correctly and properly entering your password before trying again. For your security, accounts will be suspended if too many unsuccessful attempts are made.

How many attempts do I have to enter my registration code correctly?

Answer: You have five attempts to enter the registration code correctly.

What is my Security Question?

Answer: If you received your registration code via email, you’ll be required to answer a security question. This question is one that you set up when you originally registered for Online Banking. Also, you can manage your list of Security Questions. Just log in at huntington.com and navigate to the Service Center (under the Customer Service tab). The click “Update my Security Questions”.

Why would I select to NOT remember my device?

Answer: Strictly for personal security. You may be using a device that isn’t yours. Or that technically belongs to your employer. Or perhaps a device that you use infrequently. Please note that when you select to not remember a device, you will be prompted to go through the registration process each time you log in.

I changed my username. Why are my devices no longer recognized?

Answer: Whenever you change your username, we ask you to re-register your devices. This is to protect the security of your account(s).

Can I view a list of the devices that I have registered?

Answer: Yes, you can view a list of registered devices within the Settings section of the Huntington Mobile App. Just select the Menu button, then My Settings. To view the list, select “Manage Registered Devices”. You will also notice the date each device was last used to access your account(s).

What should I do if I do not recognize one of the registered devices?

Answer: You can delete unrecognized devices by opening the Mobile App, logging in, then selecting the “Menu” icon at the bottom of the screen. From there, just tap “My Settings” and then “Manage Registered Devices.” To delete a device, tap the “Edit” button and select the device(s) you wish to delete by tapping the small red circle(s) next to them. Then, tap “Delete” to unregister the device(s) from your account. You may also wish to call 1-800-932-2265 (BANK) for further assistance.

Why is my device showing up multiple times in my registered devices list?

Answer: If you’ve previously registered your device and then deleted and reinstalled the Mobile app, you may see your device displayed more than once in the list. If you wish, you may remove the device entry used longest ago. Unused devices will be removed after 90 days.

Why is my device displaying as unrecognized when I know I previously chose to remember it

Answer: Occasionally, changes to your device such as operating system upgrades will require you to re-register with Huntington. Also, if you haven’t used your device to access your accounts in 90 days, you may be required to register it again. We ask this of our customers as a security measure.

What is Mobile Secure Login and why does the Mobile app now include it?

Answer: For the security of your accounts, your Huntington Username and Password are required in order to access the Mobile app. As an added level of security, Huntington also requires you to register your mobile device with us. We call it Mobile Secure Login. Registering your device enables us to tie your specific mobile device to your login credentials, which allows us to identify you with both something you know (your username and password) and something you have (your mobile device).

Why do I get an error when I enter a registration code that I requested from another device?

Answer: This is an added security measure from Huntington. Registration codes are unique to the device from which they are requested.

Mobile Deposit
What is Huntington Mobile Deposit?

Answer: Huntington’s Mobile Deposit feature helps you deposit checks from your smartphone, which saves you time by reducing trips to a branch or ATM. (Please note that Huntington supports iPhones and iPads running iOS 7.0 or higher as well as Android smartphones running version 4.0 or higher. A minimum 2 megapixel rear facing camera is also required.)

Will I be charged a fee to use Huntington Mobile Deposit?

Answer: There’s no Huntington fee to use Mobile Deposit–and we’ll notify you in advance if that ever changes. That said, your carrier’s standard data rates may apply, so consult your wireless provider for details.

What types of accounts are eligible for Huntington Mobile Deposit?

Answer: Most Huntington checking, savings and money market accounts that are enrolled for (Retail) Online Banking are eligible for use with Huntington Mobile Deposit.

What type of checks can I submit with Huntington Mobile Deposit?

Answer: Eligible checks generally include checks that are in their original form, made payable directly to you, in U.S. Dollars and drawn against a U.S. Financial institution.

Are there any types of checks that cannot be accepted through Huntington Mobile App?

Answer: A few examples of non-eligible checks are: Money Orders, Savings Bonds, and Travelers’ checks. For the whole story, refer to Huntington’s terms and conditions here https://www.huntington.com/-/media/pdf/OAO_Online_Access_and_Bill_Pay.pdf?la=en.

How should I endorse my check when using Mobile Deposit?

Answer: All checks must be signed by the depositor(s). For extra security, you should also include “For Deposit Only – Huntington Bank” beneath the signature as well.

Are the check photo taken of my deposit stored anywhere on my device?

Answer: No, check images are permanently deleted from your device after being sent directly to Huntington.

Are there any restrictions to the amount of money I can deposit through the Huntington Mobile App?

Answer: Yes, limits may be established on the number of checks and the total dollar amount of checks deposited through Huntington Mobile Deposit. Limits may vary by customer and may change over time. Customers can view their limits from within the Mobile app. Tap the app's Deposits button and follow the instructions.

What should I do with my check after I have submitted a deposit through Huntington Mobile Deposit?

Answer: Once you’ve submitted your deposit, we recommend writing the date of the deposit on the front of your check along with “Huntington Mobile Deposit.” After the funds have been properly credited to your account, wait 14 days and then destroy the check.

When will I see my deposit posted to my account when using the Huntington Mobile App?

Answer: If you make a deposit on a business day before midnight, we will consider that day to be the day of your deposit. However, if you make a deposit on a non-business day- i.e. on a Saturday, Sunday, or on a Federal holiday, we will consider that deposit as being made on the next business day we are open.

When will I have access to my funds through Huntington Mobile App?

Answer: Funds will generally become available for withdrawal between one and two business days after your deposit. However, some exceptions may apply. See your Funds Availability Policy for details here https://www.huntington.com/-/media/pdf/OAO_Online_Access_and_Bill_Pay.pdf?la=en.

Can I see images of the checks I deposit?

Answer: Yes, from within the Mobile app, go to Deposits and then History. A list of all of your mobile deposits from the last 60 days is displayed and images of those checks are available to view as well.

Why was my mobile check deposit amount changed OR why was my deposit not accepted?

Answer: All deposits are subject to our verification procedures and we may refuse, limit or return deposits for any reason. If there is a change to your deposit amount or status, Huntington will contact you to let you know.

I'm having trouble getting my check images to be accepted. What can I do?

Answer: Make sure that you have placed the check on a dark or contrasting background against which it will stand out. Ensure that all four corners of the check are visible in the picture. Use a steady hand to reduce image blur and take the picture in a properly lit area. If that still doesn’t work, stop by your local Huntington branch and we’ll help you figure it out.

Can I use Mobile Deposit to fund a new account?

Answer: Mobile Deposit is not currently available to fund a brand new account. Please visit your local branch to make your first deposit. To find your closest branch, visit https://www.huntington.com/branchlocator.

Will I receive alerts regarding my mobile deposit?

Answer: Mobile Deposits currently do not trigger account alerts. We have a number of different account alerts (see list here https://www.huntington.com/Personal/online-services/mobile-banking/mobile-banking-overview/view-alert-types), but this is something we’re working on for the future.

Can I use Mobile Deposit to deposit checks for 24-Hour Grace® related items?

Answer: We treat Mobile Deposit the same as any other deposit–24 Hour Grace included. That said; remember that availability of the deposited funds may be delayed due to our Funds Availability Policy. There’s a possibility that this could result in insufficient funds to meet the 24-Hour Grace requirements.

Mobile Payments
Can I add new, edit, and delete Bill Pay payees on the Mobile App?

Answer: Yes. To add a new Bill Pay payee, simply tap the plus symbol (+) next to “Select a Payee”. Also, within the Payments section of the App, you can manage your Bill Pay payees by tapping “Payees”.

Can I enroll in Bill Pay on the Huntington App?

Answer: No. For the time being, you must enroll in Bill Pay through huntington.com.

What accounts can be used to pay bills?

Answer: Any eligible checking account can be used for bill payments. In the Mobile App, your eligible accounts are automatically listed on the “Payment Summary” screen when you tap “From”.

When I'm making a bill payment in the Huntington Mobile App, when are funds removed from my account?

Answer: Huntington deducts the money from your account on the payment date you specify. Here are the different scenarios that could occur. Weekday, before 4:00pm EST If you make a bill payment and schedule it for the current day, and it's a weekday, before 4:00pm EST, Huntington deducts the money from the funding account right away. Weekday, after 4:00pm EST If you make a bill payment and schedule it for the current day, and it's a weekday, after 4:00pm EST, Huntington deducts the money from the funding account on the morning of the next business day. Business days are Monday through Friday and do not include bank holidays. (So if you make a bill payment on Friday after 4:00pm EST, keep in mind that it won't be processed until Monday morning.) Weekend or Holiday If you make a bill payment and schedule it for the current day, and it’s the weekend or a bank holiday, Huntington deducts the money from the funding account on the morning of the next business day. To see a list of bank holidays, click here. Future Payments If you schedule a bill payment for a particular day in the future, Huntington will deduct the money from the funding account on the morning of the day on which it is scheduled. If your scheduled date falls on a weekend or bank holiday, then the funds will be deducted on the morning of the next business day.

When should I schedule payments?

Answer: Electronic payments should be scheduled at least 2 business days before payment is due. Payments mailed via U.S. Postal Service should be scheduled at least 5 business days before payment is due. You can tell whether a payee receives electronic or mailed payments by noting the icon related to the payee on the “Pay Bills” screen. If the icon is a lightning bolt, the payment will be sent electronically; if the icon is an envelope, a check will be mailed to the payee.

Other Mobile Features
Why do only certain branches or ATMs show up in search results on mobile?

Answer: Based on the entered search criteria or your current location, the 25 closest branches and ATMs will be returned (provided that Huntington has that many locations within 50 miles).

What is Mobile Quick Balance?

Answer: Quick Balance provides mobile customers with a more convenient way to view account balance information. With just a single tap on the login page, you can easily access your Checking, Savings, Money Market and/or Voice Credit Card account balances. This is an optional feature and customers must opt-in prior to using the feature. Simply follow the instructions on the log-in screen of the App.

What accounts are eligible for Quick Balance?

Answer: Currently, Quick Balance is only available for Checking, Savings, Money Market, and Voice Credit Card accounts.

How secure is the Quick Balance feature?

Answer: Quick Balance uses your username and your registered device to authenticate your account prior to displaying account balances. Therefore, to use the Quick Balance feature, you must first have your phone registered through the device registration process and your username populated (either by typing it in or having it previously saved). Account nickname, masked account number and current balance are the only information that is displayed for accounts you have enabled for this feature. This information is similar to that displayed for account alerts, text banking, ATM receipts and bank statements. You have the choice as to whether to turn ON this feature both as a global app setting and at an individual account-level setting.

How are the accounts named that are displayed on the mobile app?

Answer: The first 20 characters of the account nickname that you have provided within Online Banking along with the last four digits of the account number (the number that Huntington assigned to identify this account) will be displayed on both the login page and the settings page. In the absence of a nickname, this defaults to the first 20 characters of the account type. This name is the same name that is used on the Accounts screen within the mobile app.

How will the balances be displayed on the mobile app?

Answer: Your current account balance(s) will be displayed formatted as currency, e.g. $ 500.00.

Which account balance(s) will be displayed on the login screen of the Huntington Mobile App?

Answer: We only display the balances for accounts that you have turned on using Quick Balance. To adjust the accounts displayed, simply log in to the Mobile app. Then tap on “Menu” in the bottom navigation bar. In “My Settings”, you have the ability to turn eligible accounts On or Off.

What does the balance displayed include?

Answer: Your account balance reflects the sum of today's beginning balance plus any pending transactions.

What is "today's beginning balance?"

Answer: Today’s beginning balance is the amount in your account after the previous business day's processing. This balance does not consider today's transactions, transactions that post on weekends or holidays, or overdraft lines of credit. Transactions clear Mondays through Fridays except holidays. Example: A transaction that arrived Saturday would be processed Monday and would appear in Tuesday's beginning balance.

What are "pending transactions?"

Answer: Pending transactions are electronic transactions that will be processed today. There may be other transactions (checks, mobile deposits, etc.) that are not included, but nevertheless will be processed today as well.

Does the balance displayed within Quick Balance include overdraft protection?

Answer: No, the account balance(s) displayed within Quick Balance does not include Overdraft Protection (line of credit).

How will my balance display within Quick Balance if I have overdrawn my account?

Answer: If your account is overdrawn, the account balance will display within Quick Balance with a negative sign, e.g. - $ 20.00.

I lost my phone and I have Quick Balance enabled. What should I do?

Answer: You have two courses of action and both are equally secure. You can either change your username at huntington.com, or call us at 1-877-932-2265 (BANK) to have your phone removed from our system. Either action will cause the authentication to fail, and as a result, balances will no longer be displayed pre-login on your lost phone.

Can I transfer money between banks on my mobile device?

Answer: No. For the time being, only transfers between Huntington accounts associated with a customer's profile can be conducted on your mobile device.

Text Banking
How much does it cost to use Text Banking?

Answer: Huntington doesn’t charge for the service, but standard message charges from your wireless provider may apply. Consult your wireless provider for details.

What can I do with Text Banking?

Answer: View account balances and review account history (pending and cleared transactions)

Where do I send my text commands?

Answer: Send your Text Banking commands to the short code 446622

Why do the text messages sometimes arrive out of order?

Answer: As they travel across the wireless network, messages will occasionally change sequence.

How long should it take to receive a text message?

Answer: Typically, responses arrive within a minute, but timing may vary.

Can business accounts with access to Online Banking use Text Banking?

Answer: No. Text banking is only available for consumer accounts at this time.

Why do I receive multiple text messages with Pg1/2, Pg2/2

Answer: Text messages are unique in that they only hold 160 characters. Some commands require multiple messages to return all the necessary information. The Pg1/2 notation indicates that it’s the first of two messages.

Which products allow you to retrieve balance and/or history information in Text Banking?

Answer: Balance information can be retrieved for CDs, Checking Accounts, IRAs, Lines of Credit, Loans, Money Market Accounts, Mortgages, Savings Accounts, and Vehicle Lease Accounts. Transaction histories can be retrieved for Checking Accounts, Lines of Credit, Loans, Money Market Accounts, and Savings Accounts.

Do I need to enroll for Text Banking?

Answer: Yes, the process is very simple and takes less than five minutes. Follow these easy steps: 1) Log in to huntington.com 2) Select the tab labeled ALERTS 3) Click “Enroll Now” under “Manage Text Banking” and follow the prompts.

How do I use Text Banking?

Answer: It's simple, just follow these easy steps: 1) Start a new text message 2) Enter the short code 446622 in the “To” field 3) Enter your Text Banking command in the Message Field. For example, BAL = balance, HIST = history 4) Click Send To see a full list of Text commands visit: https://www.huntington.com/Personal/online-services/mobile-banking/mobile-banking-overview/view-text-commands

How do I unsubscribe from Text Alerts and/or Text Banking?

Answer: To unsubscribe, send the message STOP to 446622.

Can I enroll more than one mobile device to access Text Banking?

Answer: Each user is allowed to register only one mobile device for Text Banking. However, two people can access the same account information by establishing two distinct usernames/passwords on huntington.com and enrolling for Text Banking individually.

Why do I have to register my phone for Text Banking?

Answer: Mobile devices must be enrolled to use Text Banking in order to securely validate that only your device can access your accounts. To enroll your phone, simply log in at huntington.com, click the ALERTS tab, and select “Enroll Now” under “Manage Text Banking”.

I didn’t receive my activation code for Text Banking. What should I do?

Answer: If you’re on the “Enter Activation Code” screen, click the “Didn't Receive Activation Code” link. If you’ve left the “Enter Activation Code” screen, just re-start the enrollment process by clicking “Cancel” on the “Manage Text Banking” tab.

I received my activation code for Text Banking but forgot to enter it online. What should I do?

Answer: If you’re on the “Enter Activation Code” screen, click the “Didn't Receive Activation Code” link. If you’ve left the “Enter Activation Code” screen, just re-start the enrollment process by clicking “Cancel” on the “Manage Text Banking” tab. Please note that for security reasons activation codes are only valid for a few minutes.

What if I change my mobile number, device or carrier?

Answer: If you change your mobile number, device or carrier, just follow these easy steps: 1) Log in to huntington.com and select the ALERTS tab 2) On the “Manage Text Banking” page, click “Change” next to your mobile number 3) Follow the prompts to re-enroll your mobile device.

Is Text Banking secure?

Answer: Yes, Text Banking is a safe and secure channel. During your device enrollment process, we establish a secure connection between your mobile device and your personal accounts. We never transmit any sensitive information. All account numbers are either masked or replaced with nicknames.

What if my mobile device is lost or stolen?

Answer: Immediately contact us at 1-877-932-2265 to deactivate your mobile number. Or you can follow these easy steps to deactivate Text Banking yourself. 1) Log in at huntington.com and select the ALERTS tab 2) Click “Manage Text Banking” 3) Click “Delete Mobile Number” next to your mobile number 4) Click “OK” to confirm the deactivation

Message and data rates may apply. Message frequency depends on user preferences. Please consult your mobile carrier for details. To opt out of text services, you may text the message STOP to 446622, or text HELP to 446622 for additional support or call customer service at 1-800-480-BANK.

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Learn more about our Online Guarantee.

Our participating carriers include(but are not limited to): AIO Wireless, Alltel, AT&T, Cablevision USA, Cincinnati Bell, Google Voice™, MetroPCS, Pioneer Wireless US, Pocket Com USA, Simmerty US, SprintPCS, Tier 3 US Carrier GL, T-Mobile®, Tracphone, Union Wireless, U.S. Cellular®, Verizon Wireless, Virgin Mobile USA.

24-Hour Grace® is a benefit for our consumer accounts. Here’s how it works. If your account is overdrawn, make a timely and sufficient deposit during the next business day and make it right - and we’ll waive the overdraft fees. But make sure we get your deposit before our cut-off time on the business day following the overdraft. This can be any time from noon to 11:59 p.m. depending on how you make your deposit. Your deposit needs to be enough so you don’t have a negative balance after we process all your transactions for that next business day. Just remember: 24-Hour Grace® doesn’t apply to extended overdraft fees nor to return fees when we return a check instead of paying it.

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24 hours a day, 7 days a week. 1-800-480-BANK (2265)