Online Banking Security
While digital banking can be fast and convenient, be sure to take steps to help protect your sensitive personal and financial information while online. Read our safety tips below to help keep your accounts safe whatever device you use.
- Password-protect your device and take advantage of built-in security functions such as auto-lock, fingerprint login, and remote wipe.
- Always log out of mobile banking applications when you have completed your banking activities.
- Keep your devices up-to-date by staying current on device, carrier, operating system and application updates.
- If your phone or table is stolen or lost, contact your financial institution immediately to deactivate your device from your mobile banking profile. In addition, we recommend that you change your online banking username and password.
- Use caution when connecting to public Wi-Fi hotspots. Don’t conduct mobile banking or any financial transactions over an insecure public Wi-Fi network.
- Don’t provide your Social Security number unless absolutely necessary. If a business asks for it, ask them why they need it, how it will be used, and if there is an alternative if you don’t provide it.
- Be cautious of your surroundings when giving your Social Security number in person or over the phone.
- Don’t use any part of your Social Security number as a PIN or password.
- Don’t send your Social Security number over the Internet (such as in an email) unless you know that the connection is secure and that the recipient will protect it. Even then, only send it when necessary (tax forms, account opening, etc.).
- Ensure you have the correct fax number before faxing any forms containing your Social Security number.
- Don’t put your Social Security number or driver’s license number on personal checks or other negotiable documents.
The safety and security of your information is our top priority. Huntington’s online banking is a secure, SSL-encrypted system. When you log into your account, a padlock will appear in the URL bar. Also, in the web address the http will include an “s” (https://), which indicates a secure connection. Look for both of these when you log in to make sure your connection is secure.
If you believe you have been a victim of fraud related to your Huntington account, call (800) 480-2265, daily 6:00 a.m. to midnight ET.
Below are some additional tips for a secure online banking experience:
- Always use a secure network. Public networks in coffee shops, hotels, libraries, etc. are easily accessed and should not be used for online banking.
- Don’t use a public or shared computer. Online banking should be conducted on a computer that you know to be safe and secure. If you must use a computer other than your own, make sure to clear the browser history and cookies and always log out of your account.
- Verify your last login date. Your login information appears on the My Accounts page.
- Protect your answers to security questions. Consider using fake answers to commonly asked questions like the name of your high school or the street you lived on growing up. You can enter any answers to these questions as long as you can remember them later.
- Huntington will never ask you for account numbers or passwords by phone, email or text. Never respond to emails that request your account, credit or debit card information or verification of your personal information via email or a website. Do not send credit or debit card information (even to people you know) via email or text. If you receive a suspicious email, please forward it to ReportFraud@huntington.com or call us at (800) 480-2265, daily 6:00 a.m. to midnight ET.
- Only download the Huntington Mobile App from the Apple Store (iOS) or Google Play (Android).
- DO use a unique username and password. Use different passwords for each website you log into to make it harder for identity thieves to access your data.
- DO create a strong password. Strong passwords are at least eight characters long and should contain a mixture of upper and lower case letters, numbers and special characters (' . , # @ : ? ( ) $ / \).
- DO update your passwords regularly. We strongly recommend changing your password yearly unless there is an immediate threat, in which case it should be changed at the time of the threat.
- DON’T use your Social Security Number or any part of your email address as your username or password.
- DON’T use personal phrases or numbers that could be easily guessed, such as your children's names, mother's maiden name, birth dates, or addresses.
- DON’T share passwords with others.
- Log into your Huntington account.
- At the top of the page, click Profile.
- Select Change Password and follow the instructions.
If you have more questions, please contact us
We’re ready to help in person, online or on the phone. If you are sending an email, learn about our Secure Mail option.
To speak to a customer service representative, call (800) 480-2265.
Email ID Theft Department
For ID Theft involving credit products, please provide an affidavit with your secure email submission.