About your Treasury Management Service

Alerts are found under “Administration” on the top menu bar in Business Online.

Establishing and modifying alerts

Follow the steps below to access alerts:

1. Click “Administration”
2. Select “Manage Alerts”
3. Select the alert type you want to set up or modify from the list of alert tabs available. The options that appear are based on entitlements granted to each user. (Alert options are listed below.)

Follow the prompts to establish and save your alerts. When your alerts are saved, you will see a confirmation message at the bottom of the screen saying “You’ve successfully saved your alert settings”. You will then begin receiving your alerts via email based on the criteria established.

Note that the workflow for subscribing and managing some alert types (e.g., Fraud and Issue File, Receivables and Payables) will direct you to a new page. Start by selecting the tab for the alert type you want to manage and following the prompts to set up or modify your alerts as needed. See the alert information in the service-specific user guides (e.g., Positive Pay, ACH positive Pay) for more details.

• Quick Start Guide - Check Positive Pay Alerts
• Check Positive Pay Fraud Alerts
• Quick Step Guide - Reverse Positive Pay Fraud Alerts
• Quick Step Guide - Payment Center ACH Return Alert and Report Review
• Payment Center Guide

You can see what alerts your company has received for up to one month. To access alert history:

1. Select “Administration” (from the top menu bar)
2. Click “Alerts History”
3. Select “Profile and Permissions” or “Account Activity” depending on the type of alert history you would like to access.
4. Select the date range and choose the accounts for which you would like to view prior alerts.
5. Click “Apply Filters” This will display all previous alerts sent during the past month.