About your TM Service

ACH transactions submitted prior to 2:15 pm. ET Monday through Friday designated with a same-day effective date will be processed the same day.

The daily cutoff time for submitting domestic Wire Transfers is 6:15 p.m. ET. For international wires, the cutoff time is 4:30 p.m. ET.

We will transfer your ACH and/or Wire templates to Payment Center. You will need to review them carefully to ensure everything is transitioned as expected, make any adjustments needed, and approve them during the preview period. If we are unable to transfer a template for any reason (e.g., if it had required information missing), you may need to define it in Payment Center.

Yes, as a best practice to help mitigate fraud, we recommend that at least two users are involved in the creation and release of electronic transactions. All payments in Payment Center require some form of approval (automatic approval, approval by submitter as a second step, or approval by a second user). If a payment is not in Approved status, it will not be extracted for processing.

For added security, users sending Wire Transfers may receive a phone call for verification.

When entering a Wire payment or template, a “Purpose of Wire” entry is always required. This field can be found under Payment Details, Line 1, “Purpose of Wire” on your wire form. If this field was not populated in a transferred template, you may need to modify the template to include the “Purpose of Wire” before the template can be used to send a payment.

For international wires, Payment Center provides real time rates. When sending an international wire, the approver must review and confirm the rates before the wire is released from Payment Center. This is the final (additional) step when sending an international wire.

ACH reversals and deletes (transactions and/or batches) may be submitted by an authorized company representative by emailing an ACH Maintenance form to us. The ACH Maintenance form can be found in Business Online under “Contact Us”.

Payment Center supports the payment types outlined below. However, you may not have access to all types depending on your historical use of the ACH network:

• Credit Origination: cash disbursement, corporate vendor payments, corporate trade exchange (CTX), payroll, child support payments, tax payments (federal, state, and local), and consumer payments.
• Debit Origination: cash concentration, corporate collections, consumer collections, WEB, and TEL.
• Nacha File Import: used to upload a Nacha file

When creating an ACH payment batch, users should not include an offsetting entry to balance the batch. Similarly, when using the Nacha File Import feature to upload a Nacha file, the file should not contain an offsetting entry to balance the file. The settlement account defined for the ACH Company ID included in the file will automatically be offset.

ACH returns and NOCs are updated once per day at [insert time]. This differs from Cadence. Cadence reports returns and NOCs multiple times per day.

Huntington corrects ACH transactions after the third occurrence. Please note that fees may apply for each NOC received as well as the automated repair.

A variety of reports are provided as part of the Payment Center service to help you manage and monitor payment activity. These include the following:

• Payments Reports: ACH Company Report, Payment Detail Report, Template Detail Report, Payment and Template Background Processing Report, and Recurring Payment Exception Report
• Admin Reports: Roles Report, BOL Company Detail Report, and User Permissions Report

Alerts will not be transferred from your current service, but you will be able to reestablish alerts in Payment Center.

Payment Center offers a robust set of Alert options to help you stay on top of user and payment activities. These include the following:

• Admin Alerts: User Maintenance Alert, Role Maintenance Alert, and Beneficiary Address Book Maintenance Alert
• Payments Alerts: Payment Automatically Created Alert, Payments Awaiting My Approval Alert, Approval Window Passed, Approver Requested Payments Alert, File Import Confirmation for Payments, Wire Payments Rejected Today Alert, Wire Exchange Rate Needed Alert, Payment Cutoff Time Warning, Payments Processed Alert, Payments Balance Check Alert, Templates Awaiting Approval, ACH Returns/NOC Report Available

A unique role was created for each user in your company. Authorized Admins are able to modify roles for each user and can create new roles. Access the Payment Center User Guide.

Dashboard View: A customizable dashboard will allow you to go directly to the screens and tasks you interact with most often.

Monitoring: Customize your list views to view the data that’s important or utilize the default list views to complete tasks faster.

Beneficiary Address Book: Consolidate all your beneficiary information in this directory and then access and auto-fill your payment transactions.

Search Capabilities: Perform a detailed search for a single transaction or use filter functionality to search through ACH or Wire transactions.

Reporting: Customizable list view is available to help you add/remove fields, drop/drag columns to the order you’d like, and save the view to utilize each time you log in.

Fraud Mitigation: Audit Information will provide detailed administrative changes to users, roles, and entitlements as well as payments or templates, so you’re always aware of a change in user capabilities or payment instructions.

If you exceed your ACH limit, your ACH batch(es) will be suspended and your Relationship Manager will contact you. If you need to send an ACH or Wire that is in excess of your typical payment amount, contact your Relationship Manager to discuss a temporary increase.

For support with ACH and Wire services, please contact Treasury Management Customer Service at (800) 480-4862, Monday through Friday, 7:30 a.m. to 6:00 p.m. ET.