About your TM Service

Do not release the new address to your payors before you receive the final notice confirming your transition date. This will result in payments being returned to senders.

If you have pre-printed envelopes, you may opt to print labels to place over the outdated address. This will help ensure your payment is received at the correct location while allowing you to deplete your current stock of envelopes.

If you print the remit-to address on your remittance document, simply updating the address saved in your receivable’s software will complete your changes. Going forward, all future invoices or statements will contain the proper remit-to address. If you utilize a print vendor, provide them with the updated instructions.

Provide customers with direct notifications of the address change.

• Use brightly colored paper or font with bold writing to draw attention to the notice.
• Use a notice enclosed with your invoice or statement mailing, instructing payments to be directed to the new address on a specified date.
• Place a message or notification on your website.
• Direct a postcard separate from your invoice to the Accounts Payable Department Supervisor. Instruct this individual to begin remitting payments to the new address on a specified date.

We will forward mail received at your current lockbox processing address for 90 days following your transition. The month after your transition, review the addresses on the check images and envelopes to identify customers who are still remitting to the old address. After the first and second occurrences, additional customer outreach may be necessary. Please consider calling clients directly or sending them and additional postcard or letter to remind them about the new address. When the 90-day forwarding period expires, any mail received at the current processor will be returned to the customer.

Review these quick reference videos to support your transition.

• Lockbox online basics
• Creating a new detail import map