About your TM Service
Welcome to Lockbox
Lockbox service allows you to simplify the collections and processing of payments. Payments to your organization are sent to an address featuring your company’s name and lockbox number. Funds are then deposited directly into your Huntington Bank checking account.
Action Items
What you need to do
Transition resources
Frequently Asked Questions
What will happen if customers continue to send payments to the old address after the transition?
We have contracted with the existing provider to forward all mail received in your existing lockbox(es) for 90 days following your transition date. This should provide ample time to begin using your updated statements and have payors transition to the new remittance address.
Where will I access Lockbox reporting following the transition?
You will have access to your Lockbox reporting from the Receivables tab in Huntington Business Online.
Who will support my ongoing Lockbox serving needs?
You will continue to work directly with your existing relationship contacts for all servicing activities.