About your TM Service

Your Lockbox Service will be transitioned to Huntington Bank. Your payments will be collected and processed in our Dallas location and you’ll continue to have online access to your payment information through our online Lockbox portal.

We have provided the date for the transition of your Lockbox Service to Huntington Bank to the Admin User for your organization. We will confirm the date with your Admin User by sending a final notice via email one week prior to the transition date.

This email also serves as your final opportunity to opt out of the transition. Opting out means you have found a new provider and are converting to their services and your Lockbox with us will close. No response to the email will be considered confirmation of readiness to move forward with the transition to Huntington Bank.

You should provide the new Dallas, Texas remittance address to your customers immediately following receipt of your final notice confirming your transition date. It is important not to release your new remittance address until this time. Doing so will result in mail being returned to senders.

Do not release the new address to your payors before you receive the final notice confirming your transition date. This will result in payments being returned to senders.

If you have pre-printed envelopes, you may opt to print labels to place over the outdated address. This will help ensure your payment is received at the correct location while allowing you to deplete your current stock of envelopes.

If you print the remit-to address on your remittance document, simply updating the address saved in your receivable’s software will complete your changes. Going forward, all future invoices or statements will contain the proper remit-to address. If you utilize a print vendor, provide them with the updated instructions.

Provide customers with direct notifications of the address change.

• Use brightly colored paper or font with bold writing to draw attention to the notice.
• Use a notice enclosed with your invoice or statement mailing, instructing payments to be directed to the new address on a specified date.
• Place a message or notification on your website.
• Direct a postcard separate from your invoice to the Accounts Payable Department Supervisor. Instruct this individual to begin remitting payments to the new address on a specified date.

Huntington Bank will forward mail received at your current lockbox processing address for 90 days following your transition. The month after your transition, review the addresses on the check images and envelopes to identify customers who are still remitting to the old address. Consider calling these customers directly or sending them and additional postcard or letter to remind them about the new address.

We have contracted with the existing provider to forward all mail received in your existing lockbox(es) for 90 days following your transition date. This should provide ample time to begin using your updated statements and have payors transition to the new remittance address.

You will have access to your Lockbox reporting from the Receivables tab in Huntington Business Online.

You will continue to work directly with your existing relationship contacts for all servicing activities.