Welcome to Personal Banking

Your Cadence Bank account(s) and/or loan(s) and services have transitioned to Huntington Bank. As a customer with Huntington, you now have access to broader capabilities, an expanded branch and ATM network, and continued support from dependable, local bankers. For specific details about your accounts and services, please refer to the welcome materials sent to you in May.

For questions and assistance, please contact Huntington Bank customer support at (888) 797-7711, or speak with a banker at your local Huntington Bank branch.

Huntington offers an Interactive Voice Assistant (IVA) where our IVA listens, understands, and helps you find what you need. Just ask a question in your own words, and we’ll take it from there.

• To get started, dial (800) 480-2265, and the automated system will welcome you.
• If you prefer Spanish, say or press 9 when prompted.
• Contact Number: The automated system will ask if the number you’re calling from is associated with the account. You can say Yes or No.
• Account Identity: Enter your SSN/TIN/PIN or the Secret Code. Confirm your PIN or set up your Secret Code (this step is for first time users).
• Account Balance: Your account balance will be provided from your most used account. You can change the default account once promoted.
• Self-Service Options: You can state a wide variety of options to receive service for your account. Examples include “Transfer Funds,” “Make a Payment,” “Order checks,” “Recent Transactions,” and more.
• Helpful Tips: You can say “Main menu,” or “Repeat”.

You'll keep working with many of the same local bankers for the service and support you need.

Yes, you now have access to every Huntington Bank branch, and ATM and Live Teller across the U.S. Find your nearest location.

Cadence Bank branches will close at their usual time on Thursday, June 18, 2026. Branches will reopen as Huntington on Monday, June 22, 2026, with regular business hours.

Yes, access to Cadence Bank online and mobile banking has ended, and your accounts are now available through Huntington’s Online Banking and the Huntington Mobile Banking app.

If you already have a username and password for Huntington Online Banking, visit huntington.com or the Huntington Mobile Banking app, select Login, and enter the username and password. If you don’t already have new login credentials, simply enroll at huntington.com or download the Huntington Mobile Banking app and use your new Huntington Bank account or debit card number to enroll.

At Huntington, Bill Pay funds are withdrawn on the “send on” date rather than the “due date”. Huntington set the "send on" date using the Cadence "due" date; payments are being processed and funds are removed on that date, so payments could be late.

Review all future payments in Huntington Bill Pay and adjust “send on” dates to ensure on time arrival. Allow 2 business days for electronic payments (denoted with a lightning bolt icon) and 5 business days for check payments (denoted with an envelope icon).

Some payees who received electronic payments were switched to check payments; adjust dates accordingly. Update paper check payee details to match physical bill exactly (this may re-establish electronic payment).

Huntington does not support electronic bills (eBills). If you used eBills at Cadence, your payment may have been made automatically for the full amount due. At Huntington, you’ll enter your payment amount each month if your bill varies. If your payment amount stays the same, you can set up a recurring payment.

Auto‑payments set up using eBills do not continue. If an eBill auto‑payment was scheduled before the transition and was to be paid after June 22, Huntington processed that one payment. Future payments will need to be set up using Bill Pay.

If a payment falls on a weekend or holiday, it will automatically move to the next business day.

Six months of bill pay history will appear in the payment history section of Huntington Bill Pay, but older transactions will be visible in your transitioned deposit account history.

Huntington attempted to transfer all payees/payments for accounts transitioned to a checking account. Money market accounts can't be used with Bill Pay at Huntington. If you transitioned to a Huntington money market account, your existing Bill Pay payees did not move over. You will need to set up these payees using a checking account.

If the person who set up or manages Bill Pay is not an owner of the checking account used for payments, the payees and payments did not transfer but can be reestablished in Huntington Bill Pay.

If you were enrolled in Zelle^® through Cadence Bank, any scheduled, recurring, or split Zelle^® payments were cancelled when you unenrolled on Thursday, June 18, 2026 at 6:00 a.m. ET. At Huntington, Zelle^® payments are sent in real time (within minutes). Use Bill Pay to schedule future or recurring payments.

If you were enrolled in Zelle^® through Cadence Bank, you will need to enroll with Huntington. Zelle^® is available in the Huntington Mobile Banking App. To enroll, open the app, tap on Pay & Transfer, then Payments, and Enroll, and choose an email address or U.S.-based 10-digit mobile number to send and receive payments from your eligible Huntington Bank checking account.

For your protection, Zelle^® should only be used to send money to those you know and trust, such as your personal trainer, babysitter, or neighbor.

Zelle^® transactions may only be made and received from your eligible Huntington Bank checking account. Savings and money market accounts are not eligible.

Learn more about Zelle^®.

If you had an active Cadence Bank debit card, you should have received a new Huntington Debit Mastercard® or Huntington Bank ATM card before June 22. Your new card replaces your Cadence debit card. If you haven't already, activate and begin using your Huntington debit card for everyday purchases and ATM access. If your Cadence debit card was stored in a digital wallet or used for recurring payments, you’ll need to update your card information.

Note: If you had not used your Cadence Bank debit card in the prior 12 months, you did not receive a Huntington debit card.

Huntington debit cards must be linked to a checking account. If your card was linked to a savings account, you received an ATM card. At Huntington, savings and money market accounts are not eligible to be the primary or sole account associated with a debit card.

Yes, your account and routing numbers for your deposit and/or loan account(s) have changed. You were provided with your new numbers by mail in June. You can also view them in Huntington Online Banking and the Huntington Mobile Banking app. Some loans will not be viewable in online banking until Thursday, June 25, 2026.

Your Cadence account and routing numbers will still work through the rest of the year for things like deposits and auto payments, so you'll have plenty of time to make updates to any existing direct deposits, transfers, and automatic payments.

Most mortgage loans transitioned on Saturday, May 30, 2026, so you received your new account number(s) prior to that date. You can view your account number in Huntington Online Banking or in the Huntington Mobile Banking App.

We assigned new, unique account numbers to protect accounts and prevent account number duplication, and the routing number changed to Huntington’s routing number so deposits and payments continue to process securely.

You can continue using your Cadence Bank checks until they run out. While not required, if you wish to order checks from Huntington Bank, the first check order for eligible check designs is free if you order in the first three months after transitioning to Huntington (applicable only for certain checking accounts).

Your overdraft election with Cadence Bank carried over to Huntington Bank. If you were opted in for ATM and debit transactions, you remained opted in for those transactions. The same applies to check and ACH transactions.

If you remain opted out of overdraft and do not have sufficient funds in your account, debit card and ATM transactions may be declined.

Starting June 23, you can update your overdraft election by calling (888) 797-7711, going to Huntington Online Banking, the Huntington Mobile Banking app or by visiting a local branch. Private Banking customers may also contact their advisor for assistance.

You can have the transaction paid by depositing sufficient funds before midnight Central Time on the next business day. There’s no need to contact a banker—eligible items are automatically reviewed once funds are deposited in time.

Private Banking customers may continue to work with their advisor for assistance.

Customers enrolled in Huntington Online Banking can view when 24-Hour Grace^® is active in the Huntington Mobile Banking app or in Huntington Online Banking. If an account is overdrawn, the balance will appear in red, and a 24-Hour Grace^® icon will be displayed along with a list of potential returned transactions.

You can also sign up for alerts by email, text or push notification. Message and data rates may apply.

Your overdraft protection will continue to work, with a few updates:

• Overdraft coverage provided by a checking account or to a money market account ended on Thursday, June 18, 2026.
• If you had multiple overdraft protection funding accounts linked, only one remains. Huntington automatically retained the linkage based on a defined priority order. The detailed information was mailed to you.

You can update your overdraft election by calling (888) 797-7711, going to Huntington Online Banking, the Huntington Mobile Banking app or by visiting a local branch. Private Banking customers may also contact their advisor for assistance.

No, opting in to overdraft services is not required to enroll in overdraft protection.

There is no fee for overdraft protection transfers. However, terms and conditions of the funding account still apply, such as interest charges on credit lines.

• Overdraft fees are $15 per item.
• If your account is overdrawn by less than $50, there is no overdraft fee.
• If your account is overdrawn by more than $50, you have until midnight Central Time on the next business day to bring the balance positive and avoid a fee.

The terms of your loans have not changed unless you were notified. You have a new address for all loan payments, which will be included on your first Huntington Bank loan statement. Please refer to the letter(s) sent to you with more information about the transition of these accounts.

If you pay your loan using Bill Pay, please update the mailing address and loan number to prevent delayed payment processing.

Yes. Huntington Bank offers a full suite of wealth management services, including financial planning, investment management, trust and estate administration, and specialized lending solutions—all designed to support your long-term goals. Learn more.