Welcome to Personal Banking

On June 22, 2026, your Cadence Bank account(s) and/or loan(s) and services will transition to Huntington Bank. You’ll continue to be supported by a dedicated team of local bankers and branches, and you’ll gain new opportunities and access to innovative products, digital tools, and financial expertise at Huntington Bank.

Contact the same people you do today. You can reach out to your banking team, stop by a Cadence Bank branch, or call customer support at (888) 797-7711.

Huntington offers an Interactive Voice Assistant (IVA) where our IVA listens, understands, and helps you find what you need. Just ask a question in your own words, and we’ll take it from there.

• To get started, dial (800) 480-2255, and the automated system will welcome you.
• If you prefer Spanish, say or press 9 when prompted.
• Contact Number: The automated system will ask if the number you’re calling from is associated with the account. You can say Yes or No.
• Account Identity: Enter your SSN/TIN/PIN or the Secret Code. Confirm your PIN or set up your Secret Code (this step is for first time users).
• Account Balance: Your account balance will be provided from your most used account. You can change the default account once promoted.
• Self-Service Options: You can state a wide variety of options to receive service for your account. Examples include “Transfer Funds,” “Make a Payment,” “Order checks,” “Recent Transactions,” and more.
• Helpful Tips: You can say “Main menu,” or “Repeat”.

You'll keep working with many of the same Cadence bankers for the service and support you need.

When your account(s) and/or loan(s) transition to Huntington on June 22, 2026, you’ll have access to every Huntington branch and ATM. Find your nearest location.

Cadence Bank branches, including Live Teller, will close at their usual time on Thursday, June 18, 2026. Branches will reopen as Huntington on Monday, June 22, 2026, with regular business hours.

Yes. Access to Cadence Bank online and mobile banking will end on Thursday, June 18, 2026, specifically:

• Access to Bill Pay and Zelle® end at 6:00 a.m. ET.
• Access to Cadence Bank online and mobile banking ends.

Huntington Bank’s online and mobile banking services will be available beginning Monday, June 22, 2026. You will be able to enroll in Zelle^® and have access to Bill Pay at this time.

If your Cadence Online Banking service is transitioning to Huntington Online Banking, you may be eligible to set up your new username and password a few weeks before the June transition. Pre‑enrolling in Huntington Online Banking helps ensure a smoother, faster transition with uninterrupted access to your accounts on day one. Look for the early enrollment option within Cadence Online Banking in mid-May, as well as the information we will send to you by mail and email.

At Huntington, Bill Pay funds are withdrawn on the “send on” date rather than the “due date”. For the transition, Huntington will set the "send on" date using the Cadence "due" date; payments will process and funds will not be removed until that due date, so payments could be late.

Review all future payments in Huntington Bill Pay and adjust “send on” dates to ensure on time arrival. Allow 2 business days for electronic payments (lightning bolt icon) and 5 business days for check payments (envelope icon).

Some payees who currently receive electronic payments may be switched to check payments; adjust dates accordingly. Update paper check payee details to match physical bill exactly (this may re-establish electronic payment).

Huntington does not support electronic bills (eBills). If you used eBills at Cadence, your payment may have been made automatically for the full amount due. At Huntington, you’ll enter your payment amount each month if your bill varies. If your payment amount stays the same, you can set up a recurring payment.

Auto‑payments set up using eBills will not continue after the transition. If an eBill auto‑payment was scheduled before the transition and is to be paid after June 22, Huntington will process that one payment. Future payments will need to be set up using Bill Pay.

If a payment falls on a weekend or holiday, it will automatically move to the next business day.

Six months of bill pay history will appear in the payment history section of Huntington Bill Pay, but older transactions will be visible in your transitioned deposit account history.

Huntington will attempt to transfer all payees/payments for accounts transitioned to a checking account. Money market accounts can't be used with Bill Pay at Huntington. If you transitioned to a Huntington money market account, your existing Bill Pay payees will not move over. You will need to set up these payees using a checking account.

If the person who set up or manages Bill Pay is not an owner of the checking account used for payments, the payees and payments will not transfer. If your Bill Pay account is managed by a non-owner, download/print your payees and payment history for reference as re-establishing those in Huntington Bill Pay will likely be required.

If you are enrolled in Zelle^® through Cadence Bank, any scheduled, recurring, or split Zelle^® payments will be cancelled when you are unenrolled on Thursday, June 18, 2026 at 6:00 a.m. ET. At Huntington, Zelle^® payments are sent in real time (within minutes). Use Bill Pay to schedule future or recurring payments starting June 22, 2026.

Zelle^® is available in the Huntington Mobile Banking App. To enroll, open the app, tap on Pay & Transfer, then Payments, and Enroll, and choose an email address or U.S.-based 10-digit mobile number to send and receive payments from your eligible Huntington Bank checking account.

For your protection, Zelle^® should only be used to send money to those you know and trust, such as your personal trainer, babysitter, or neighbor.

Zelle^® transactions may only be made and received from your eligible Huntington Bank checking account. Savings and money market accounts are not eligible.

Learn more about Zelle^®.

If you have an active Cadence Bank debit card, you will receive a new Huntington Debit Mastercard® or Huntington ATM card before June 22. Activate and begin using your debit card starting at 8:00 a.m. ET on June 22 with your current PIN. If your Cadence debit card is stored in a digital wallet or used for recurring payments, you’ll need to update your card information.

Cadence Bank debit cards will no longer be active after Wednesday, June 24, 2026.

Note: If you have not used your Cadence Bank debit card in the prior 12 months, you will not receive a Huntington debit card.

Huntington debit cards must be linked to a checking account. If your card is linked to a savings account, you will receive an ATM card. At Huntington, savings and money market accounts are not eligible to be the primary or sole account associated with a debit card.

Yes, your account and routing numbers for your deposit and/or loan account(s) will be changing. We’ll provide you with your new numbers shortly before June 22, 2026. You’ll also be able to view them on Huntington Online Banking beginning Monday, June 22, 2026. Some loans will not be viewable in online banking until Thursday, June 25, 2026.

Most mortgage loans are transitioning on Saturday, May 30, 2026, so you will receive your new account number(s) prior to this date. You will be able to view your account number in Huntington Online Banking or in the Huntington Mobile Banking App by June 25, 2026.

We assign new, unique account numbers to protect accounts and prevent account number duplication, and the routing number will change to Huntington’s routing number so deposits and payments continue to process securely. Use the new Huntington account and routing numbers that you receive by mail to update any direct deposits and automatic payments. To ensure your payments and deposits continue smoothly, your current Cadence account and routing numbers will continue to work for a limited time.

You can continue using your Cadence Bank checks until they run out. While not required, if you wish to order checks from Huntington Bank, the first check order for eligible check designs is free if you order in the first three months after your transition to Huntington (applicable only for certain checking accounts).

The terms of your loans will not change unless you are notified. Most mortgage loans will transition on Saturday, May 30, 2026. Other loan accounts, along with deposit accounts, will transition on June 22, 2026. You will have a new address for all loan payments, which will be included on your first Huntington Bank loan statement after the transition. Please refer to the letter(s) sent to you with more information about the transition of these accounts.

If you pay your loan using Bill Pay, please update the mailing address and loan number to prevent delayed payment processing.

Yes. Huntington Bank offers a full suite of wealth management services, including financial planning, investment management, trust and estate administration, and specialized lending solutions—all designed to support your long-term goals. Learn more.