Huntington Mobile App Ranks Highest Among Regional Banks in the J.D. Power 2020 U.S. Banking Mobile App Satisfaction Study for the Second Year in a Row

Award reflects Huntington’s continued focus on listening to customers and delivering exceptional digital tools

Media Contact:
Emily Smith
(614) 480-6834

COLUMBUS, Ohio - August 19, 2020

Huntington Bank (Nasdaq: HBAN; has claimed the top spot among regional banks in the J.D. Power 2020 U.S. Banking Mobile App Satisfaction Study for the second year in a row.

“This award demonstrates Huntington’s long-standing commitment to listening to customers and innovating digital solutions to meet their needs,” said Andy Harmening, senior executive vice president and director of consumer and business banking. “Our customers’ banking habits and preferences are changing now more than ever due to the pandemic, so I’m pleased to see this recognition as it comes during a time when many of our customers are turning to our digital tools more and more, specifically our mobile app.”

The 2020 U.S. Banking Mobile App Satisfaction Study benchmarks satisfaction with financial institution applications for banking account management in the United States. The methodology addresses financial institutions’ needs for market-specific insights with an enhanced sampling structure to identify benchmarks. Regional banks with $55B to $150B in deposits were eligible to be included in the rankings for the 2020 U.S. Banking Mobile App Satisfaction Study.

Recent Huntington innovations to Online Banking and the Huntington Mobile app include The Hub, the bank’s digital-banking experience, and Heads Up®, a digital messaging platform. Both tools were developed in direct response to customer feedback and provide real-time insights about spending and saving, offer simple tools to track spending and achieve savings goals, helping customers make more informed decisions about their money.

“Our goal has always been to make banking easier by first listening to customers and then innovating on their behalf,” Harmening said. “Huntington continues to focus on proactively looking out for our customers by producing best-in-class digital tools to help customers achieve their financial goals.”

The J.D. Power 2020 U.S. Banking Mobile App Satisfaction Study measures overall satisfaction with mobile banking based on four different factors:

  1. Navigation
  2. Visual appeal
  3. Speed
  4. Information/content

Huntington’s continued innovations for customers are rooted in its Fair Play banking philosophy, which reflects the bank’s people-first, digitally-enabled approach to doing the right thing and looking out for people. Free to all customers, The Hub tools are designed to help customers manage their spending and keep their financial goals front and center.

Key features include:

  • Spend Analysis: Helps customers categorize their spending and better understand how they can change habits going forward.
  • Spend Setter: Allows customers to set up monthly spending limits by category.
  • Look Ahead Calendar: Provides a financial view of the month to come. Customers can see future bills and deposits so they can plan accordingly.
  • Savings Goal Getter: Helps customers visualize what they’re saving for and shows their progress along the way. One goal is to identify and build an Emergency Savings Fund.
  • Heads Up®: Provides real-time insights to help customers make more informed decisions by always monitoring cash flow and alerting them if something might need attention, like duplicate charges, or refund notifications.
About Huntington

Huntington Bancshares Incorporated is a $175 billion asset regional bank holding company headquartered in Columbus, Ohio. Founded in 1866, The Huntington National Bank and its affiliates provide consumers, small and middle‚Äźmarket businesses, corporations, municipalities, and other organizations with a comprehensive suite of banking, payments, wealth management, and risk management products and services. Huntington operates more than 1,200 branches in 12 states, with certain businesses operating in extended geographies.