With any challenging environment (such as the current COVID-19 pandemic), it’s important to not only consider implications for yourself and your family, but for your business and your employees. In addition to possible impacts to financial operations, business disruptions can create a compromised time where hackers are especially active. Huntington is here to help you think through the components of your contingency plan.
Payment Center & Business Online Best Practices
- Assign more than one person to all roles, including System Administrator, to support undisrupted system access
- Ensure all profiles are up to date with current contact information (consider remote numbers and cellphone numbers)
- Cross-train employees to provide back-up (user guides and training are available in the Online Help section within
- Ensure employees are extra diligent with all data security, confirmation routines, and password protocols
- Remember, unless you contacted us first, we will never reach out to you
Do you have what you need to work remotely?
- Computer Equipment
- Login Token
- Wire PIN (if applicable)
- Secured Check Stock
- Signature Stamps
Other Considerations
Mailed Payments
- Determine how you will handle gathering/processing mail remotely
- Have deposit slips and night drop bags on hand
Checks
- Consider initiating ACH payments via Payment Center if you cannot print physical checks
- Update contact information for authorized account signers to their remote address (if applicable)
Merchant Services
- As customer foot-traffic may be reduced, consider alternative transaction options (i.e. remote orders)
- Contact your FiServ provider with questions or to learn about additional merchant options
Questions about your specific services? Please contact your Huntington Treasury Management Advisor.
