Notice of Error & Request for Information

Please be aware that federal law gives you certain rights to:

  • Notify us of an error in the servicing of your mortgage loan by submitting a written “Notice of Error” and/or
  • Request information about your mortgage loan by submitting a written “Request for Information.”

Certain written requests are also referred to as “Qualified Written Requests” (QWRs). We will review your written request and respond by treating it as a written notice of error and/or a written information request, as applicable. You do not need to use these terms; we will review your written request and treat it accordingly.

To submit a written Notice of Error, a Request for Information, or for a third party to submit an information request to be reviewed as a potential successor in interest, write to us at the following designated address:

The Huntington National Bank
P.O. Box 340996
Columbus, OH 43234

Please include the borrower’s name, account number and describe either: (1) the specific servicing error you believe occurred, or (2) the specific information you are requesting.

We will acknowledge receipt of your written request within five days (excluding legal public holidays, Saturdays, and Sundays). We will generally respond within 30 days (excluding legal public holidays, Saturdays, and Sundays), although in some cases we may respond sooner. For certain requests, federal law requires a faster response time, including:

  • If your written request concerns a failure to provide an accurate payoff balance amount upon your request, we will respond within seven days (excluding legal public holidays, Saturdays, and Sundays).
  • If your written request concerns the identity of, and address or other relevant contact information for, the owner or assignee of a mortgage loan, we will respond within 10 days (excluding legal public holidays, Saturdays, and Sundays).

For most other requests subject to the 30-day time limit, federal law permits an extension of up to 15 days (excluding legal public holidays, Saturdays, and Sundays) if we notify you before the end of the 30-day period and explain the reason for the extension.