Frequently asked questions

We’re focused on delivering the best service possible. That’s why we put together a list of questions to help you find the answers you need. From downloading the app to depositing money, we can help you bank better.

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FAQs

Mobile App General
Is anyone allowed to download the App?

Answer: Yes, anyone with access to the Huntington App via the Apple App Store or Android Market will be able to download the App. Users will be able to find a Branch or ATM, contact customer support and service areas, and learn more about Huntington. Customers with Online Banking credentials will also be able to view real-time account balances and account activity, pay bills, and transfer funds.

Do I have to be enrolled in Huntington Online Banking to use the Huntington Mobile App?

Answer: To use all of the app’s functions, you must also be enrolled in Huntington Online Banking. Visit our home page to sign up for Online Banking.

How do I install the App?

Answer: You can install the Huntington App by visiting the Apple App Store or Android Market and selecting the Huntington App. Terms and Conditions must be accepted before access to the app will be granted.

Which accounts are eligible to be accessed on the Huntington App?

Answer: With the exception of certain investment accounts, accounts eligible for Online Banking will be viewable within the App.

Will activity conducted within the Huntington App immediately affect my account information in Online Banking?

Answer: Yes, activity conducted within the app will affect other systems such as Online Banking.

Mobile App Login and Security
What is Mobile Secure Login and why does the Mobile app now include it?

Answer: For the security of your accounts, we ask you to use your Huntington Username and Password to access the Mobile app. In addition to these log-in credentials, Mobile Secure Login introduces new security features to further protect you when performing transactions through a mobile device.

Can I register multiple mobile devices (e.g. Smartphones and Tablets) and associate them to my Huntington username?

Answer: Yes, you can register up to six devices. If you register more than the limit, the device that you have used the longest ago will be unregistered to allow the new device to be remembered.

What if I do not see my desired contact method in the list?

Answer: Log into Online Banking and update your phone number or email under the My Profile section. Log out of the Mobile app and back in to see the newly provided information. If you do not have access to Online Banking you may call 1-800-480-2265 (BANK) for assistance.

What if I request a registration code and do not receive it?

Answer: Codes are sent immediately when requested. If you did not receive the code within a few minutes, please ensure your contact information is correct and that you are selecting the correct method. You may then request a new registration code.

What if I request a registration code be texted and do not receive it?

Answer: First, please ensure that the phone number you selected can receive text messages. Second, check the list of our participating carriers below to see if your mobile carrier is supported. Lastly, it may be because you or your carrier has blocked messages from short codes. Huntington sends these registration text messages from our short code 446622. Please call your mobile carrier and ask about short code messaging.

Mobile Quick Balance
What is Mobile Quick Balance?

Answer: Quick Balance provides mobile customers a more convenient way to view account balance information. With just a touch of a button on the login page, mobile customers can easily access checking, savings, money market and Voice Credit Card account balance information. This is an optional feature and customers must opt-in and select Quick Balance accounts prior to using the feature.

What accounts are eligible?

Answer: Currently, Quick Balance is only available for Checking, Savings, Money Market, and Voice Credit Card accounts.

How secure is the Quick Balance feature?

Answer: Quick Balance uses your username and your registered device to authenticate your account prior to displaying account balances. Therefore, to use the Quick Balance feature, you must first have your phone registered through the device registration process and your username populated (either by typing it in or having it previously saved). Account nickname, masked account number and current balance are the only information that is displayed for accounts you have enabled for this feature. This information is similar to that displayed for account alerts, text banking, ATM receipts and bank statements. You have the choice as to whether to turn ON this feature both as a global app setting and at an individual account-level setting.

How are the accounts named that are displayed on the mobile app?

Answer: The first 20 characters of the account nickname that you have provided within Online Banking along with the last four digits of the account number (the number that Huntington assigned to identify this account) will be displayed on both the login page and the settings page. In the absence of a nickname, this defaults to the first 20 characters of the account type. This name is the same name that is used on the Accounts screen within the mobile app.

How will the balances be displayed on the mobile app?

Answer: The current Account Balance will be displayed formatted as currency, e.g. $ 500.00.

Mobile Deposit
What is Huntington Mobile Deposit?

Answer: Huntington Mobile Deposit gives you a convenient way to deposit checks from your smart phone saving you time and reducing trips to the branch or ATM.

What smart phone will I need to use this feature?

Answer: Huntington currently supports iPhones running iOS 4.3.5 or higher and Android smartphones running version 2.1 or higher. A minimum 2-megapixel rear-facing camera is also required.

Will I be charged a fee to use Huntington Mobile Deposit?

Answer: Huntington does not charge a fee to use Mobile Deposit. If this policy changes we will provide notice in advance. Your carrier’s standard data rates may apply. Consult your wireless provider for details.

What types of accounts are eligible?

Answer: Most Huntington checking, savings and money market accounts that are enrolled for (Retail) Online Banking are eligible for use with Huntington Mobile Deposit.

What type of checks can I submit with Huntington Mobile Deposit?

Answer: Generally, eligible checks include checks in their original form, payable directly to you, in U.S. dollars and drawn against a U.S. financial institution.

Mobile Payment
Can I enroll in Bill Pay on the Huntington App?

Answer: No, at this moment, you must be enrolled in Huntington Online Bill Pay through Online Banking.

What accounts can be used to pay bills?

Answer: Any eligible checking account can be used for bill payments. The eligible accounts are automatically listed for you on the Payment Summary screen when you tap the From field.

When should I schedule payments?

Answer: Payments identified as electronic payments should be scheduled at least two business days before payment is due. Payments that will be mailed via U.S. Postal service should be scheduled at least five business days before payment is due. You can tell if a payee receives electronic or check payments by noting the icon related to the payee on the Pay Bills page. If the icon is a lightning bolt, the payment will be sent electronically; if the icon is an envelope, a check will be mailed to the payee.

When are the funds removed from my account?

Answer: For your protection, Huntington deducts money from your funding account on the date you ask for processing to begin, the payment date. This way, you know that your funds will be reserved for making the payment.

Can I add new, edit and delete Bill Pay payees?

Answer: Yes. Within the Payments section of the app, tap Payees to manage your Bill Pay payees.

Alerts
When I change my email and phone number through Alerts, does it update other Huntington accounts?

Answer: No, changing your phone number or email on Alerts through Online Banking will not update your information throughout Huntington. For example, if you have a mortage, it will not update your mortage information.

Can I get alerts for my business accounts?

Answer: Unfortunately, business accounts are not currently eligible for Alerts notification.

Does it matter if I use uppercase or lowercase letters for activation codes?

Answer: Activation codes are not case sensitive.

Can I set quiet times for Alerts sent by email?

Answer: Quiet times can be set for receiving Text Alerts only. Email Alerts are not eligible for quiet times.

When will I receive Text Alerts if I have Quiet Times set up?

Answer: Text Alerts that would be sent during Quiet Times will be immediately dispatched after the Quiet Time has ended.

Text Banking General FAQs
What can I do with Text Banking?

Answer: View account balances Review account history (pending and cleared transactions)

Where do I send my text commands?

Answer: Send your Text Banking commands to the short code 446622

Why do the text messages sometimes arrive out of order?

Answer: Huntington returns the messages in the proper order; however, they will occasionally change sequence while traveling across the wireless network

How long should it take to receive a text message?

Answer: Typically, responses arrive within a minute, but timing may vary.

Text Banking Security FAQs
Is Text Banking secure?

Answer: Yes, Huntington Text Banking is a safe and secure product: We conduct a secure enrollment process that establishes a connection between your mobile device and your personal accounts. We never transmit any sensitive information. All account numbers and names are either masked or replaced with nicknames.

What happens if there is fraudulent activity on my account?

Answer: We are committed to security and back Text Banking with a Mobile Guarantee. To learn more about our guarantee, visit www.huntington.com/mobileguarantee

What if my mobile device is lost or stolen?

Answer: Immediately contact Huntington’s Customer Service Center at 1-877-932-2265 to deactivate your mobile number. Or, follow these easy steps to deactivate Text Banking yourself: Log in to online banking and select the MOBILE BANKING tab. Click Delete Mobile Number next to your mobile number. Click OK to confirm the deactivation.

Text Banking Cost FAQs
How much does it cost to use Text Banking?

Answer: Huntington Bank does not charge for the service; however, standard message charges apply. Consult your wireless provider for details.

I have a prepaid plan. Can I still use Text Banking?

Answer: Yes. Huntington Text Banking works properly with most prepaid plans.

Text Banking Registration and Activation FAQs
Why do I have to register my phone?

Answer: Mobile devices must be enrolled to use Huntington Text Banking in order to securely validate that only your device has access to your accounts. To enroll your phone, simply log in to Online Banking, click the Mobile Banking tab and select Enroll Now under Text Banking.

I didn’t receive my activation code. What should I do?

Answer: Activation codes are only valid for a few minutes, so there are two options: If you are on the Enter Activation Code screen, click the Didn’t receive activation code? link. If you have left the activation code screen, click Cancel or the ALERTS tab, then Manage Text Banking to restart the enrollment process.

I received my activation code but forgot to enter it online. What should I do?

Answer: Activation codes are only valid for a few minutes, so there are two options: If you are on the Enter Activation Code screen, click the Didn’t receive activation code? link. If you have left the activation code screen, click Cancel or the ALERTS tab, then Manage Text Banking to restart the enrollment process.

I received my activation code and entered it online but the system said that it had expired. What should I do?

Answer: Activation codes are only valid for a few minutes, so there are two options: If you are on the Enter Activation Code screen, click the Didn’t receive activation code? link. If you have left the activation code screen, click Cancel or the ALERTS tab, then Manage Text Banking to restart the enrollment process.

Message and data rates may apply. Message frequency depends on user preferences. Please consult your mobile carrier for details. To opt out of text services, you may text the message STOP to 446622, or text HELP to 446622 for additional support or call customer service at 1-800-480-BANK.

View terms and conditions

Learn more about our Online Guarantee.


Our participating carriers include(but are not limited to): AIO Wireless, Alltel, AT&T, Cablevision USA, Cincinnati Bell, Google Voice™, MetroPCS, Pioneer Wireless US, Pocket Com USA, Simmerty US, SprintPCS, Tier 3 US Carrier GL, T-Mobile®, Tracphone, Union Wireless, U.S. Cellular®, Verizon Wireless, Virgin Mobile USA.

24-Hour Grace® is a benefit for our consumer accounts. Here’s how it works. If your account is overdrawn, make a timely and sufficient deposit during the next business day and make it right - and we’ll waive the overdraft fees. But make sure we get your deposit before our cut-off time on the business day following the overdraft. This can be any time from noon to 11:59 p.m. depending on how you make your deposit. Your deposit needs to be enough so you don’t have a negative balance after we process all your transactions for that next business day. Just remember: 24-Hour Grace® doesn’t apply to extended overdraft fees nor to return fees when we return a check instead of paying it.

Still Have Questions?

If you can’t find what you’re looking for, let us know. We’re ready to help in person, online or on the phone.

Call Us

24 hours a day, 7 days a week. 1-800-480-BANK (2265)