Private Banking: Key Things to Know
A little extra knowledge now that you've moved to Huntington Private Bank.
Welcome to the Very Best of Huntington
Your Accounts and Services
We automatically selected the Huntington accounts closest to your previous TCF accounts. If you were a TCF checking customer and your combined balances allowed you to consistently waive monthly fees on our Private Client Account, we automatically upgraded you to this exclusive account with privileges and benefits that reward your relationship with us. We told you all about your new accounts in the Welcome Package we sent you in early September, and you can count on our help to make any adjustments to suit your preferences.
Loans and Lines
These accounts transitioned to Huntington between October 1 through October 4 and became available for viewing in Huntington Online Banking. All other accounts are viewable as of October 12, 2021. To establish an online banking profile on Huntington.com, click “Enroll now” under “New to Online Banking?”. You will need your new loan account number to enroll.
If you currently have a TCF or Chemical branded credit card, your account will continue to be managed by First Bankcard (the current provider) and will not move to Huntington. Your card will continue to work without any interruption. Please contact the telephone number or website listed on the back of your card for any questions.
Huntington will continue to support transfers from your qualifying savings, money market, or line of credit account to cover overdrafts, but we cannot support overdraft coverage from checking accounts or from multiple accounts. For details on how this will impact your specific overdraft coverage, please review the Welcome Package we send you in late August or ask your Private Bank Relationship Manager for details.
Trust and Investment Accounts
Unless you direct us otherwise, these relationships will automatically transition to Huntington on November 1, 2021. We will notify you of any changes well in advance.
Safe Deposit Box
There will be no interruption in service unless we have notified you otherwise.
We mailed you a letter with your new deposit and loan account and routing number(s) before October 12. They are also available in Huntington Online Banking and in the Huntington Mobile app (Account Summary). Trust and Investment Management account numbers will be provided to you prior to November 1 when those services move to Huntington.
Most bill payees, and scheduled payments have transferred. eBills have been discontinued. You will receive mailed bills, unless you set up paperless bills directly with the biller. If you are an eBill Present & Pay (EBPP) customer, please reestablish these payees the first time you log in to Huntington Online Banking. (Note: At Huntington, bill pay funds are debited from your account on the day we send the payment, not the payment delivery date. Bill payments and transfers entered before 8 p.m. ET will be processed on the same business day.) Please verify payees and scheduled payments before the due date.
Continue to use your TCF or Chemical checks until the run out. When you are ready to order new checks, you can contact your Private Bank service team.
Debit and ATM Cards
New Huntington Debit Mastercards were mailed in late September or early October to checking account customers, provided you used your TCF debit card for a purchase or cash withdrawal at least once in the 12 months leading up to your transition to Huntington. If you only have a savings account, we sent you an ATM replacement card.
Continue to use your current PIN. For your personal security, if your TCF PIN was 9999, we mailed you a new PIN prior to the date shown on the activation sticker on your new card. Activate and use your new card beginning on the date on the card activation sticker.
Remember to update your new card information anywhere you have it saved for automatic payments like mobile wallet, utilities, memberships, and online purchases.
Your TCF debit card will be deactivated on November 4, if you have not previously activated your new Huntington debit card or you have not received a new card.
Direct Deposits/Automatic (ACH) Payments
These payments will continue without interruption unless otherwise notified. Huntington will notify your automated payment providers and recipients of your new deposit account number(s) and routing numbers.
Scheduled internal or external transfers set up through TCF digital banking need to be reestablished through Huntington Online Banking.
Your Relationship Manager and Private Bank service team are prepared and ready to assist you with any questions and information you may need. As a Private Bank client, you are able to arrange meetings with your Private Bank Relationship Manager at times and locations convenient for you.
For your in-branch banking needs, your branch network expanded on October 12 when TCF banking centers changed to Huntington. You may begin banking at any Huntington location. (Note that there will be some branch consolidations, primarily in places where the TCF and Huntington locations are close to each other, but we give you plenty of advance notice if a banking center near you is affected.)
Online Banking/Heads Up Alerts
If you haven’t already established your username and password for Huntington Online Banking, you can enroll at huntington.com beginning at 8:00 a.m. on Tuesday, October 12. To successfully create your login credentials, you’ll need to provide your TCF checking account number, TCF debit card number, or TCF Digital Banking Login ID.
After you’ve successfully logged in to Huntington online banking starting October 12, you can set up any Huntington Heads Up®3
account alerts and begin using your new digital tools. Learn more about Huntington’s unique banking innovations and digital tools.
Download the Huntington Mobile app to manage your money from nearly anywhere with a few taps from your phone or tablet. Beginning October 12, you can establish mobile access to your Huntington accounts.
Some trust accounts will be accessible online via Portfolio Today. Please reference emails sent in mid-October with additional information and next steps to access.
View the Portfolio Today User Guide
Automated Telephone Banking
You have easy, 24/7 access to your account balances, and you are also able to make payments, transfer money, and more. Simply call (800) 480-BANK and identify yourself using your phone number and debit card PIN.
“Ask Us” Virtual Assistant
Get quick answers to basic banking questions with the “Ask Us” Virtual Assistant on huntington.com, in Online Banking, and in the Huntington Mobile app. If the “Ask Us” Virtual Assistant can’t find what you need, it will direct you to a representative from the best team to fit your service needs.
Online Services Agreement
Your online banking will be governed by the terms and conditions within The Huntington National Bank Online Services Agreement
Mortgage and Personal Credit Line Online Access
View accounts online at Huntington by clicking “Enroll now” under “New to Online Banking?”. You will need your new loan account number to enroll.
If you are a customer who had accounts at both Huntington and TCF, and you are already enrolled in Huntington Online Banking, your TCF accounts that transferred to Huntington should have been automatically added to your existing profile and should be viewable online at Huntington with no separate sign-in required. If you do not see your former TCF accounts added to your Huntington Online Banking profile, please call us for assistance.
Your Reporting and Recordkeeping
Deposit Account Statements
Your TCF online account statements will still be available to you in Huntington Online Banking. You will receive a final deposit account statement from TCF either in the mail or in online banking, based on the delivery method you have chosen. Statement cycles will remain approximately the same as they are today. Accounts already linked for combined statements or for Total Relationship Balances will continue to be linked.
We will send you and the IRS any applicable tax reporting information for 2021.
Seasonal address preferences have not transferred to Huntington. Please let us know any time you want to make an update to your contact information.
Trust and Investment Statements
During the month of November, you will receive your final TCF Trust and Investment account statement, including activity through October. If, after the transition, you need access to any prior statements, you can contact your Relationship Manager. Statement cycles will remain approximately the same as they are today.
Quicken, QuickBooks and Mint
Quicken, QuickBooks and Mint users need to reconnect to Huntington to access their accounts and transactions in each platform.
Complete the deactivation of your TCF Web Connect feeds and reactivate using the Huntington Bank transaction feed or using your Huntington transaction data.