Banking Safely on Your Mobile Phone or Tablet
Mobile devices have taken on a larger role in managing our everyday finances. While mobile banking can provide many benefits and a level of convenience, mobile devices are essentially small computers and are subject to many of the traditional online threats. As such, you should take many of the same measures you would take to protect you home computer, protect your identity and to be safe online.
In addition, we have compiled a checklist of additional precautions focused more specifically on mobile devices. We recommend that you implement each of these safety precautions to protect your mobile device and mobile banking account information.
- Password protect your device and take advantage of built-in security functions such auto-lock, find my device and remote wipe.
- To ensure the highest level of protection, do not root or jailbreak your mobile device as it will remove many of the native protections against mobile threats set by the device manufacturer. Keep your device up-to-date by staying current on device, carrier, operating system and application updates.
- Download Huntington mobile banking applications from reputable application markets. Official Huntington mobile applications are only available from the Apple App Store (iOS) and Google play (Android). Any mobile apps advertised on third-party sites will be fraudulent and should be avoided.
- Always log out of the mobile banking application when you have completed your banking activities.
- If your phone is stolen or lost, contact Huntington immediately at 1-800-480-BANK (2265) to deactivate your device from your mobile banking profile. In addition, we recommend that you utilize the Customer Service section of Online Banking to change your username and password.
- Use caution when connecting to public Wi-Fi hotspots. As with online banking, do not conduct mobile banking or any financial transactions over an insecure public Wi-Fi network.
- Backup your data and keep a copy in a secure location should you need to wipe your mobile device due to loss, theft or a malware infection.
- As you receive alerts and text messages related to your account, review and delete them promptly. If you plan to trade, sell or recycle your mobile device delete all personal data and restore the device to factory defaults.
- Be cautious when scanning QR codes. Hackers can tamper with public QR codes or create malicious QR codes used to trick people into providing personal information that can be used for identity theft, or into unwittingly downloading malware to the mobile device.
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