Fraud or Suspicious Activity on Your Huntington Account
Even when you do everything right to safeguard your financial information and accounts, fraud can still happen. If you see suspicious or fraudulent activity on any of your Huntington cards or accounts, contact us right away.
How to Report Fraud
Contact us immediately if you think one of your Huntington accounts or services has been compromised:
Account or Online Banking Activity
If you see suspicious charges or activity on any of your Huntington accounts, contact us right away. You'll be asked to provide personal information to verify your identity, which may include your address, account number or social security number.
- For personal accounts, call (800) 480-2265, 24 hours a day, 7 days a week.
- For business accounts, call (800) 480-2001, weekdays, 7:30 a.m. to 6:30 p.m. ET, and Saturday 8:00 a.m. to 5:00 p.m. ET.
If you receive a suspicious email, text or phone call claiming to be from Huntington:
- If you have not provided any personal information in response to a suspicious email, text or phone call and simply want to report the fact that you received it, forward it to ReportFraud@huntington.com .
- If you think you may have provided personal account or password information in response to an email, text or phone call you received, call us immediately at (800) 480-2265, 24 hours a day, 7 days a week.
Credit, Debit & ATM Cards
Whether your card is stolen, lost or damaged, call us right away at (800) 480-2265, 24 hours a day, 7 days week. You'll be asked to provide personal information to verify your identity, which may include your address, account number or social security number.
Card Lock Feature
You can lock and unlock your Huntington debit card any time with the Huntington Mobile app. Your card is locked and unlocked in real time, making it easy for you to manage your card. With the ability to manage your card from your smartphone, you can even unlock your card at the store if you need to make a purchase.
Mastercard ID Theft AlertsSM
Mastercard® offers cardholders cyber security through ID Theft Alerts1, CSID’s proprietary internet surveillance technology that proactively detects the illegal trading and selling of personally identifiable information (PII) online. At any point in time, ID Theft Alerts is tracking thousands of websites and millions of data points, and alerting cardholders whose personal information they find has been compromised online.
This information is being gathered in real time so that cardholders have the opportunity to react quickly and take the necessary steps to protect themselves. Get started at no cost to you by enrolling at www.mastercard.us/idtheftprotection.
Identifying Suspicious Transactions
Is there an unfamiliar transaction on your account or credit card that you don’t remember making? It could be that:
- Another authorized user made the transaction but didn’t tell you.
- You didn’t receive an item or service that you paid for.
- You were charged the wrong amount or charged more than once for a purchase.
- You canceled a service or subscription but are still being charged for it.
- You didn’t receive a credit on your account that you were supposed to.
Here’s a few things to double-check:
- Confirm that the charge or purchase wasn’t made by an authorized user without your knowing.
- Check your receipt, especially the amount after leaving a tip.
- Call the merchant. Usually the phone number is on the receipt or billing statement. This can often be the quickest way to resolve a dispute.
- Sometimes a charge is found to be a merchant error.
- Some merchants submit the charge under a name different or bill from a state different from where you made the purchase.
If you determine that the transaction was unauthorized and would like to dispute it, have the date of the transaction and dollar amount ready, and call us at (800) 480-2265, 24 hours a day, 7 days a week. Note that the transaction must have actually posted to your account (i.e., isn’t pending) before we can take action.
If you would prefer not to call, you can fax or mail information by following the instructions below.
How to Dispute a Charge on a Huntington Account
If you're disputing a credit, debit or ATM card transaction or bill, sign and submit a Cardholder Statement of Dispute.
Fax: (877) 211-1631
The Huntington National Bank
5555 Cleveland Avenue
Columbus, OH 43231
If you're disputing an electronic (ACH) debit transaction, sign and submit an ACH Dispute Form.
Fax to (877) 211-1631
The Huntington National Bank
7 Easton Oval
Columbus, OH 43219
Learn what to do if your identity is stolen by reading our Rebuilding Your Identity booklet.Read More
Tips from Federal Trade Commision
The FTC provides steps to take to address and limit the damage associated with identity theft.Learn More
1Carrier’s message and data rates may apply.
Mastercard ID Theft AlertsSM is a servicemark of Mastercard International Incorporated.
If you have more questions, please contact us
We’re ready to help in person, online or on the phone. If you are sending an email, learn about our Secure Mail option.